About the Role This mid-level role is for a consultant who has moved past the basics and is ready to manage a fuller portfolio of institutional and journal clients with less day-to-day oversight. Accounts at this level often include Premier-tier institutions with higher-touch expectations, sometimes including in-person engagement, alongside a steady base of established journal relationships. You will take on new client onboarding from the ground up when it comes your way, and you will be trusted to resolve most issues, technical or relational, without needing a manager in the loop. This role also suits someone whose interests lean toward account management, project management, or specialized publishing work, since much of the day-to-day builds those skills. Responsibilities Manage a portfolio of institutional and journal clients end to end: onboarding, ongoing support, and renewal conversations. Lead new client launches independently, including Premier accounts with higher service expectations. Guide editors and librarians through editorial workflow questions and platform best practices, drawing on solid working knowledge of academic publishing. Troubleshoot technical issues directly, including HTML/CSS work, before escalating. Coordinate with Sales and Account Management colleagues on client status and account health, and flag concerns clearly and early. Support and share knowledge with entry-level colleagues as opportunities arise. Requirements Fluent in Arabic and English, comfortable moving between day-to-day client conversations and more formal written communication. Solid, hands-on experience in academic publishing or a closely related customer-facing field. Demonstrated ability to manage multiple client accounts independently, with sound judgment about when to escalate versus resolve directly. Working knowledge of HTML/CSS. Around 3 to 4 years in a customer-facing role, ideally including exposure to academic publishing, Editorial Manager, or Digital Commons. Bachelor's degree preferred. Preferred Qualifications Familiarity with XML and APIs. Interest in AI tools and how they are being applied to editorial and research integrity workflows. Interest in growing toward account management, project management, or a mentorship-oriented path. About Digital Commons Digital Commons is Elsevier's hosted repository platform, used by faculty, researchers, and students at hundreds of institutions worldwide to publish and track the impact of their scholarly work. Learn more at elsevier.com/products/digital-commons. To Apply Submit a resume and a short cover letter describing your fit for the role. About Us Elsevier is an equal opportunity employer. Qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, contact accommodations@relx.com, or if based in the US, call 1.855.833.5120. Please read our Candidate Privacy Policy. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers

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