Are you interested in Digital products with state-of-the-art AI solutions for Healthcare customers? Would you like to work for a world-renowned global company? Elsevier Health is seeking an "Manager, Account Manager" who would lead a team of account managers to drive strategic partnerships with hospitals and universities across Japan. Responsibilities Team Leadership & Development Lead, coach, and develop a high-performing account management team focused on Clinical Solutions customers in Japan Set clear performance objectives, KPIs, and individual development plans for team members Foster a customer-centric, collaborative team culture aligned with Elsevier's values Support recruitment, onboarding, and retention of top talent Customer Relationship Management Build and maintain executive-level relationships with key healthcare stakeholders, including hospital leadership, clinicians, librarians, educators, and procurement teams Develop strategic account plans to drive retention, adoption, and growth Serve as an escalation point for complex customer issues and ensure timely resolution Ensure customers achieve measurable value from Elsevier's Clinical Solutions portfolio Revenue Growth & Commercial Execution Drive new and renewal sales within assigned accounts Increase customer satisfaction Monitor pipeline health, forecast accuracy, and account performance metrics Support contract negotiations and commercial discussions Market & Strategic Insight Maintain deep knowledge of the Japanese healthcare ecosystem, market trends, and competitive landscape Provide customer feedback and market intelligence to internal stakeholders including product and marketing teams Contribute to regional business planning and go-to-market initiatives Cross-functional Collaboration Partner with Customer Success, Product, Marketing, Sales Operations, and Support teams to continuously improve the customer experience Participate in regional and global initiatives to optimize account management processes and best practices Ensure alignment between local customer needs and global strategic priorities Requirements Bachelor's degree or above Minimum 3 years of B2B sales team management or minimum 5 years of B2B sales or account management experience. (preferably in healthcare, financial services, or other solution-based industries) Native-level Japanese Business-level English Ability to build and maintain executive-level relationships with senior stakeholders Commercial acumen — renewals, upselling, forecasting, pipeline management Strategic thinking — ability to develop and execute account plans Proven ability to coach, develop, and performance-manage a team Preferred Qualifications Experience selling digital solutions, e-learning, or SaaS Background in solution-based or intangible product sales Strong leadership presence with a collaborative, team-first mindset Adaptability and comfort operating in a global, matrixed organization Why Join Us Play a meaningful role in improving healthcare outcomes across Japan Lead a talented team with clear pathways toward senior leadership and business ownership Work within a truly global company with international exposure and collaboration opportunities About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers

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