Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The Christmas Support Worker provides support to Rainbow Country Church, Community Services during the Christmas season on a temporary basis. This includes but is not limited to toys and food hampers, as well as occasional assistance with the Christmas Kettle Campaign. ACCOUNTABILITIES: The incumbent may perform all, some, or similar range of duties. • Assist in the daily activities of Community Services during the Christmas Season • Assist with the pick-up of donations from community donors using a program vehicle • Assist with the physical set up and take down of the Christmas assistance program space(s) • Provide front line support to guests applying for and receiving Christmas assistance • Assist with sorting donations • Record statistical data in a clear, organized, and accurate manner • Answer phone inquiries as required • Work closely with the Community Services Program Coordinator regarding the various Christmas initiatives • May assist in the Christmas Kettle Campaign where needed • Perform other position related duties as required CRITICAL RELATIONSHIP MANAGEMENT: Internal: Community Services Program Coordinator, Corps Officers, staff, volunteers External: Community members MANAGERIAL/TECHNICAL RESPONSIBILITIES: Reports directly to the Community Services Program Coordinator. Direct reports: none. FINANCIAL AND MATERIAL MANAGEMENT: • No direct financial responsibilities though may receive monetary donations and must appropriately direct donations in accordance with established procedures. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. WORKING CONDITIONS: • This is a temporary position • Shifts may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Friday with an occasional Saturday event. Applicable shifts include a 1/2 hour unpaid meal break • Flexibility in scheduling is required, as the hours may increase as per operational requirements. • Standing for long periods will be required and exposure to cold weather EDUCATION, EXPERIENCE AND QUALIFICATIONS: • Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Alternative combination of education and Experience may be considered. Education, Qualifications and Certifications: • Some high school coursework, completion of high school is an asset Experience: • One year of related experience or working in customer service • Money handling experience is an asset • Related experience is an asset Skills and Capabilities • Valid driver’s license and a reliable vehicle required Excellent communication and interpersonal skills • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion • Enthusiastic Team Player with excellent communication and interpersonal skills • Able to lift 9 to 12 kgs (20 – 25 lbs) • Strong customer service skills; enjoy liaising and working with people of all ages and abilities • Willingness to be flexible and work well under pressure with daily timelines and changing priorities • Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information Compensation: The target hiring range for this position is $17.95 to $22.08 with a maximum of $26.20. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.