At Frazer, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!  Frazer is a leading provider of specialist civils, infrastructure and utilities products and solutions. We are focused entirely on a net zero carbon future and the role we play in that ambition – working with our partners to deliver projects tackling the carbon challenge from the ground up! We are recruiting for a Branch Operations Manager to join our thriving Frazer branch in, Norwich (NR4 6ET) Hours: Monday to Friday, 7:00am to 5:00pm, 45 hours per week. What you will be doing Leading and supporting the day-to-day operations of the branch, including warehouse and transport activities. Managing and supporting warehouse operatives and drivers, including daily planning, vehicle loading and route planning. Welcoming customers, understanding their projects and providing a high level of customer service. Processing customer orders and ensuring deliveries are checked and completed accurately. Loading and unloading vehicles using a forklift, with training provided if required. Maintaining accurate stock levels through regular stock checks and counts. Supporting the Branch Manager with day-to-day branch management and producing monthly reports. Maintaining a clean, tidy and well-organised branch. Taking responsibility for health and safety across the branch and ensuring safe working practices are followed. Working both indoors and outdoors as part of the day-to-day branch operation. What we are looking for Previous experience within the civils, infrastructure, utilities, building materials or a related industry is preferred. Experience managing warehouse and transport operations. Previous experience leading and supporting a team, with an inclusive and collaborative leadership style. A strong customer-first approach and genuine enthusiasm for dealing with customers. Good organisational skills, with the ability to plan and manage competing priorities. A strong understanding of health and safety and a commitment to maintaining high standards. Comfortable working in both warehouse and outdoor environments. Good commercial awareness and an understanding of how operational decisions impact the wider branch and business. A hands-on approach and the willingness to get involved in the day-to-day running of the branch. A positive attitude, strong communication skills and the ability to work effectively as part of a team. What’s in it for you?  Competitive Basic Salary  Retirement Savings Plan (Pension) – with Legal & General   Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.   WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway   Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)   Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover   Employee Discount   Refer a Friend scheme   Wellbeing Centre via WorkPerks   New Reward and Recognition programme – launching soon!   About Us  At Frazer, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.  If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!  What's next…  If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.  STARK Building Materials UK comprises 14 brands, including one of the UK’s leading builders’ merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber. With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials. However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry. Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future. If you’d like to build that future with us, check out our careers page or get in touch. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers. We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day. We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day. We are proud that we offer all our colleagues a great place to work.

Branch Operations Manager.

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