Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $46,215.00 - $60,080.00 Pre-Service Specialist I Essential Duties and Responsibilities Responsible for registration and scheduling process for complex patients. Responsible for updating the system with registration, scheduling and insurance information. Prepares patient disability and out of work / school paperwork. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Understands the practice and hospital strategic plan. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Exemplify Albany Med CARES guiding principles. Is a champion to ensure an optimal patient experience. Understands and promotes patient and employee safety as our top priority. Promotes a safe environment and promptly reports issues. Understands patient safety goals. Qualifications High School Diploma/G.E.D. - required 2-3 years office experience or one year of related experience in a medical practice - preferred Experience using an electronic health record and Microsoft Office a plus. Excellent customer service skills. Ability to multi-task in a high patient volume unit. Ability to learn and utilize resources. Strong time management skills. Ability to review information and draw appropriate conclusions. Good judgement and ability to problem solve; escalate issues as needed. Strong teamwork skills and work ethic. Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including: · Excellent health care coverage with no copay at Albany Medical Center providers · A wide array of services and programs to support emotional, physical, and mental wellbeing Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.

Pre-Service Specialist I.

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