Job Title Senior Service Account Manager Job Description Senior Service Account Manager Marietta, GA | Up to 30% travel The opportunity Vanderlande is looking for a Senior Service Account Manager to lead a strategically important customer portfolio within our North America service business. You will be the customer's trusted advisor while owning service performance, contract profitability, escalations, and account growth across multiple sites. This is a senior individual-contributor role with high visibility and autonomy. You will influence cross-functional teams, resolve complex customer challenges, and turn operational needs into sustainable lifecycle-service opportunities. What you'll do Lead strategic customer relationships where operational performance, customer success, and business growth come together. Build trusted relationships with senior customer stakeholders across operations, maintenance, engineering, procurement, and leadership. Own service-contract performance, profitability, customer satisfaction, commercial risk, and account development. Lead critical customer escalations, coordinate recovery actions, and maintain clear executive-level communication. Lead business reviews and account planning using performance trends, risks, customer priorities, and growth opportunities. Coordinate service delivery, technical support, spare parts, projects, quality, training, digital services, and commercial teams. Support service takeovers and launch readiness for new sites, reducing operational risk from day one. Develop opportunities in service contracts, spare parts, training, digital services, system improvements, and modernization projects. Drive continuous improvement and coach less-experienced colleagues. What you'll bring 7+ years of experience in service account management, customer success, service delivery, contract management, or a related customer-facing role. Success managing complex, high-value, or multi-site business-to-business customer relationships. Strong commercial acumen, including contract performance, financial results, negotiation, risk, and account growth. Experience leading escalations and coordinating complex operational or technical issue resolution. Excellent communication, stakeholder-management, influencing, and structured problem-solving skills. A self-directed, decisive, and resilient approach in demanding, fast-paced environments. Ability to travel up to 30%. Preferred qualifications Bachelor's degree in Business, Engineering, Operations, Logistics, Supply Chain, or a related field, or equivalent relevant experience. Experience in logistics automation, automated material handling, parcel, e-commerce, warehousing, manufacturing, or another mission-critical industrial environment. Experience with lifecycle-service agreements, P&L accountability, budgets, warranty exposure, forecasting, or contract-risk management. Account-growth experience involving service agreements, spare parts, training, digital solutions, modernization, or retrofit projects. Experience working across regional and global teams in an international organization. Why Vanderlande Own a strategically important customer portfolio with meaningful business impact. Work directly with senior customer and Vanderlande leaders. Combine customer success, operational performance, and commercial growth in one role. Operate with significant responsibility, visibility, and autonomy. Help shape the future of lifecycle services in North America. Ready to make an impact? Apply and help us move our customers and our service business forward. EEOC Statement We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws. At Toyota Automated Logistics, you play a pivotal role in shaping the future of automated warehousing by designing and integrating innovative solutions that empower our customers to achieve a lasting competitive advantage. We turn bold ideas into practical solutions by learning quickly, adapting constantly, and delivering real impact. Your work shapes a better future, strengthening our customers, enriching our communities, and contributing to a more connected, sustainable society. As part of a global industry leader, you help build enduring customer partnerships and deliver long-term value and meaningful impact where it matters most. Our core values guide how we work and how we show up for one another every day. We make an impact by doing what’s right and staying customer focused. We innovate boldly by being curious, agile, and shaping the future of Toyota Automated Logistics. We are stronger together, inspiring collaboration across teams, functions, and geographies and honor every voice. Above all, we demonstrate respect for people by prioritizing safety, inclusion, and trust, and by valuing every voice and contribution. You are part of an open, inclusive, and respectful culture that puts people first and upholds safety in every decision we make. You are empowered to own your impact, collaborate with motivated colleagues across the globe, and turn ideas into practical, future-ready solutions for customers. We offer a flexible, modern work environment, strong learning and global career opportunities, enabling you to grow both personally and professionally. Together, we build a high performing organization where innovation, reliability, and respect go hand in hand, and where your contribution truly matters.

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