The Office of Campus Housing (OCH) serves to make NTU the hub and destination to deliver best-in-class campus for learning, working, and living. OCH is a critical department responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services. We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, and athletes and users of sports & recreation facilities on campus. The role provides the successful candidate with the opportunity to develop, contribute and grow oneself holistically across areas of excellence in customer relationship management, facilities & contracts management and/or quality and corporate functions (e.g. finance / billing, quality management, etc.) within the Department. If you are a diploma holder with at least 3 years of relevant working experience in residential management / services, customer service / resident relations management, or housing operation support and contract management, quality, and corporate service (finance / billing), you may be the one whom we are looking for. Having an experience in student hostels, staff housing or hospitality services would be a plus for this role! The incumbent is required to: Hostel application processing and the assignment of rooms / housing units, including the management of waitlist and students’ appeal for on-campus accommodation. Ensure the high quality of rooms / housing units for students’ check-in through comprehensive inspections. Ensure accurate billing of hall fees and other payable items as well as timely collection and follow-up where necessary. This includes accurate and timely refunds to students where applicable. Collaborate with colleagues and external vendors / contractors to get update on the status of maintenance / repairs to student hostels. Proactively engage student residents in understanding and addressing residents’ needs and contributing to problem-solving and resolution of concerns. This includes addressing and resolving student residents’ requests, feedback, and complaints promptly to meet SLA requirements. Communicate and inform student residents in advance on scheduled maintenance, adhoc repairs and other matters that may cause inconvenience to residents. Conduct routine walkthroughs of OCH managed premises to evaluate safety and security measures. This includes follow-up actions for enhancement and refinements of measures. Conduct investigations and compile supporting documentation for incident reports. This includes proposal of suitable sanctions for rule violations based on the severity and frequency of infractions, and prompt escalation of persistent and / or severe breaches for further enforcement measures, as well as implementation of approved sanctions. Maintenance of up-to-date and precise records, including resident details, occupancy status, and availability, to facilitate billing processes and management reporting. Ensure that facilities reservations are made through established booking channels, and all pre-event and post-event arrangements are properly managed. We regret to inform that only shortlisted candidates will be notified. Hiring Institution: NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive

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