Nanyang Technological University (NTU) is a leading research-intensive university in Singapore. The Research Support Office is seeking a motivated individual to support the administration and continuous improvement of NTU's research systems. Working closely with the Research Systems Lead, the successful candidate will support daily system operations, user management, system enhancements, testing, documentation, and stakeholder engagement. Key Responsibilities: User Support and Management Provide first-level support for research system users and resolve functional issues. Monitor and manage user queries through service portals. Liaise with IT teams and vendors on system issues and enhancements. Support system testing, maintenance, audits, and change requests. Training and Documentation: Maintain user guides, FAQs, and training materials. Coordinate user training sessions, briefings, and system communications. System Support, Maintenance and Management: Participate in system review meetings and track follow-up actions. Support process reviews and system enhancement initiatives. Work with internal stakeholders, IT teams, and vendors to improve user experience and operational effectiveness. Grant Management and Research-Related Activities: Support grant management and research administration activities to strengthen understanding of research workflows and system requirements. Requirements: Bachelor’s degree, preferably with background in systems, business, administration, projects, or a related field. Strong interest or experience in systems support, research administration, grant management, or process improvement. Fast learner who is comfortable navigating and using specialized IT systems; quick-thinking, resilient, resourceful, and equipped with strong problem-solving and critical-thinking skills. Strong communication and stakeholder management skills, with the ability to work independently and collaboratively in a fast-paced environment. Prior experience in an end-user support environment, research/project management, or implementing, managing, or supporting IT applications will be an advantage. Proficiency in Microsoft Office applications. We regret that only shortlisted candidates will be notified. Hiring Institution: NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive

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