Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.
Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centers, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.
This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.
We are looking for a Agent, Guest Experience / W Insider to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.
The role coordinates daily activities, manages information and follows up on pending tasks and guest requests. It works closely with other hotel departments to ensure smooth operations, accurate records and timely responses, in line with W Brand Standards.
Responsibilities
- Ensure all loyal members and repeater guests are personally welcomed and recognized.
- Maintain accurate guest profiles, including preferences and special requests, and ensure relevant information is shared with the respective teams and departments.
- Review daily arrivals and ensure all welcome amenities, preferences and special requests are prepared accordingly.
- Coordinate and follow-up on guest complaints, concerns and service requests, working closely with the relevant departments to ensure prompt resolution.
- Coordinate personalized special occasion celebrations, including birthdays, anniversaries and private dinners.
- Be present in public areas during peak hours to interact with guests daily, gather preferences and to ensure all guests’ needs are met and create personalized experiences.
- Be in constant co-operation with other departments.
Requirements
- Degree in Hospitality, Tourism or a related field.
- At least 1 year of experience in the hospitality industry. Guest Relations experience in a five-star hotel is preferred.
- Excellent communication skills in both Greek and English. Additional languages will be considered an advantage.
- Strong guest service skills, with a proactive and solution-oriented approach.
- Good knowledge of PMS and basic computer skills.
- Strong organizational skills, with the ability to prioritize and multitask.
- Professional, team-oriented and detail-focused, with a positive attitude and strong integrity.
- Valid driving license.
Benefits
What We Offer:
- Private Medical Plan
- Accommodation in the vicinity of Costa Navarino (for eligible associates)
- Meals Provided On-site
- Uniform & Laundry Service (where applicable)
Personal & Professional Growth:
- Ongoing Training & Development Opportunities
- Opportunities for Task Force Assignments at Marriott Hotels Abroad
- Experience in a Multicultural & International Work Environment
Wellbeing & Perks:
- Use of Costa Navarino Facilities (subject to internal policies)
- Access to the Support Room - Online Wellness Platform
- Recognition & Wellbeing Initiatives
- Employee Discounts & Associate Benefits at Marriott Hotels Worldwide
Ready to be part of our story? We would love to hear from you.
Apply today and grow with us at Costa Navarino.