Be Part of Our Story. Grow with Us.
Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.
Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centers, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.
This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.
We are looking for an Agent, Spa Reception to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.
In this position, you will provide courteous and efficient service throughout the guest journey, from arrival to departure. You will manage spa appointments accurately, including bookings, changes and cancellations, while ensuring guest satisfaction across all spa services in line with Costa Navarino standards.
Responsibilities
- Welcome and assist guests throughout their spa experience, ensuring professional and personalized service.
- Manage spa reservations, changes and cancellations accurately, confirming appointments and communicating relevant spa policies.
- Process spa and retail billing accurately and report any discrepancies to the appropriate supervisor.
- Provide detailed information and recommendations regarding spa treatments, packages, products, promotions and facilities.
- Respond to guest requests and concerns promptly, professionally and with discretion, ensuring guest confidentiality.
- Promote and sell spa treatments and retail products using appropriate suggestive selling techniques.
- Maintain the Spa Reception, lobby and retail areas clean, organized and presentable while supporting opening and closing procedures.
- Support smooth daily spa operations through effective communication with colleagues and other departments, while maintaining service, safety and operational standards.
Requirements
- College Degree will be considered an advantage.
- Minimum 1 year of experience in a resort environment and/or wellness-related field.
- Experience in beauty/body treatments, retail sales or stock control will be considered an advantage.
- Fluency in English, with excellent communication and interpersonal skills.
- Proficiency in Microsoft Word, Excel, Outlook and database programs.
- Strong organizational skills and attention to detail.
- Ability to multitask and respond effectively to guest and operational needs.
- Flexibility, adaptability, professionalism and strong team spirit.
Benefits
What We Offer:
- Private Medical Plan
- Accommodation in the vicinity of Costa Navarino (for eligible associates)
- Meals Provided On-site
- Uniform & Laundry Service (where applicable)
Personal & Professional Growth:
- Ongoing Training & Development Opportunities
- Opportunities for Task Force Assignments at Marriott Hotels Abroad
- Experience in a Multicultural & International Work Environment
Wellbeing & Perks:
- Use of Costa Navarino Facilities (subject to internal policies)
- Access to the Support Room - Online Wellness Platform
- Recognition & Wellbeing Initiatives
- Employee Discounts & Associate Benefits at Marriott Hotels Worldwide
Ready to be part of our story? We would love to hear from you.
Apply today and grow with us at Costa Navarino.