- As a Supervisor on our team, you will:
- - Monitor and report team performance
- Give agents feedback on their individual and motivate team members
- Keep track of each agent’s training
- Participate in the recruitment process close to HR Department
- Organize and optimize shifts
- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
- Guide on selling techniques for complex outbound driven sales
- Maintain knowledge and expertise associated with applications specific to individual customers
Requirements
-- Are bilingual or proficient in German plus advanced level of English
- Are talented to grasp a situation with many stakeholders and team members
- Have excellent communication skills
- Have previous experience
- Can implement and manage change
- Have a high customer care orientation
- Poses project management skills
- Are able to develop personal and profesional skills
- Have IT knowledge and skills
- Have business knowledge and are commercial drive
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Have fun facing challenges and overcoming unbeatable obstacles
Benefits
-Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30
--Friends hunting (referral) bonus
-Great office location in Barcelona
-Full paid training about the company and the project you will be working on
-Career development program and specialized courses
-Opportunities for a career abroad through the International Mobility Program