Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.
As a Security Supervisor at Conrad Athens The Ilisian, you will support the day-to-day security operations of the Hotel and City Destination, ensuring a safe and secure environment for our guests, team members, and property. You will supervise and coordinate the Security Officers, monitor security systems, conduct regular patrols and inspections, and respond effectively to incidents and emergencies. Through your vigilance, professionalism, and commitment to safety, you will help protect the hotel’s assets, uphold Hilton’s security standards, and contribute to an exceptional guest experience.
Responsibilities
- Supervise and coordinate daily security operations across the Hotel and City Destination, ensuring compliance with Hilton brand standards, company policies, hotel procedures, and applicable Greek legislation.
- Conduct regular patrols and inspections to identify potential security risks, safety hazards, and areas requiring corrective action.
- Monitor CCTV surveillance, access control, alarm systems, and other security equipment, promptly reporting any malfunctions or irregularities.
- Respond promptly and professionally to security incidents, alarms, emergencies, disturbances, and other situations requiring security intervention.
- Assist in investigating theft, accidents, disturbances, policy violations, and other security-related incidents, ensuring accurate and timely documentation and reporting.
- Support the implementation of emergency response, evacuation, fire safety, and crisis management procedures, participating in regular drills and safety exercises.
- Supervise, brief, and support Security Officers, ensuring appropriate coverage of designated areas and consistent adherence to established security procedures.
- Assist in the training and development of security team members, promoting awareness of emergency procedures, fire safety, first aid, incident response, and professional guest interaction.
- Maintain accurate records of security incidents, patrols, inspections, alarms, and other relevant operational activities.
- Coordinate with local law enforcement, fire services, medical services, and other emergency authorities when required.
- Collaborate closely with the Security Manager and other hotel departments, communicating relevant security observations, incidents, risks, and recommendations in a timely manner.
- Immediately escalate significant incidents, security concerns, and potential risks to the Security Manager or relevant hotel management.
- Promote a professional, vigilant, discreet, and guest-oriented security culture while maintaining the highest standards of integrity and confidentiality.
Requirements
- Minimum of 2 years’ experience in a security supervisory role, preferably in a hotel or hospitality environment.
- Good understanding of security procedures, risk management, emergency response, fire safety, and incident reporting.
- Knowledge of applicable security and safety regulations, with the ability to follow company policies and established hotel procedures.
- Strong leadership, organizational, and communication skills, with the ability to supervise, coordinate, and motivate a team.
- Ability to remain calm under pressure, assess situations effectively, and respond appropriately to emergencies.
- Good observation and problem-solving skills, with a proactive approach to identifying and addressing potential risks.
- Familiarity with CCTV systems, access control, alarm systems, and other security-related technology.
- Ability to handle confidential information with discretion and maintain professional relationships with guests, team members, and external partners.
- Fluency in Greek and English; knowledge of additional languages will be considered an advantage.
- Relevant security training and certifications in First Aid, CPR, and fire safety will be considered an advantage.
- A professional appearance, a strong sense of responsibility, and a commitment to maintaining high standards of safety, service, and teamwork.
Benefits
- At Conrad Athens The Ilisian, you’ll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members’ professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
- The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.