The Operations Specialist, COBRA is responsible for plan setup, maintenance of plan structure and member accounts for COBRA and Direct Bill. This role is also responsible for processing files, forms, and payments at the member level. Must have product, system, file and technical knowledge and experience. Must adhere to security policies Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge Serve as a knowledgeable contact for internal departments Communicate with other teams and employers through case management to resolve account discrepancies Responsible for solving cases and resolving tier 3 escalations Create, update and maintain member plans and balances Create, update and maintain employer plans Process incoming files and accurately report errors Facilitate peer training when requested Identify trends to improve employer's, consultant's, partner’s and third-party vendor's experience Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting Work with your team, other departments and case management employer communication to ensure a positive customer experience Create efficiencies and improve processes for employers, consultants and third-party vendors Maintain a continuous improvement approach to work Participate in ongoing learning, development opportunities and sharing of knowledge Maintain attendance and punctuality standards Maintain expected quality and performance metrics Must participate in team meetings and one on ones via video and phone Assist with special projects General Duties: All other duties as assigned Assist with special projects Continually work on improving departmental workflow Maintain policy according to HIPAA The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $17.00 - $22.50 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

COBRA Operations Specialist I.

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