Overview & Benefits Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire General Summary $111,089-$148,838 This position is hybrid. Join Oakland County Parks & Recreation in a dynamic leadership role overseeing park operations, recreational facilities, business enterprises, and natural resource management. This position plays a key role in ensuring parks and recreational facilities operate efficiently, safely, and effectively while delivering exceptional experiences to the community. The ideal candidate is a collaborative leader with strong operational, financial, and staff management skills and a passion for public service and outdoor recreation. What You'll Do - Lead and oversee daily park operations, recreational enterprises, facility maintenance, and natural resource management. - Manage budgets, staffing, resources, and operational performance to ensure efficient service delivery. - Develop and mentor supervisors and staff while promoting accountability, teamwork, and operational excellence. - Evaluate business performance, identify opportunities for improvement, and implement strategies to enhance efficiency and customer experience. - Collaborate with internal departments, community partners, and stakeholders to support departmental goals and initiatives. - Ensure parks and recreational facilities remain safe, accessible, welcoming, and well-maintained. Why You'll Love It - Make a Difference: Play a meaningful role in enhancing parks, recreational opportunities, and community experiences throughout Oakland County. - Lead with Impact:Guide talented teams and help shape the success of diverse park operations and recreational enterprises. - Variety & Innovation:Enjoy a dynamic work environment with opportunities to improve operations, solve challenges, and implement new ideas. Minimum Qualifications EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES REQUIRED MINIMUM QUALIFICATIONS Possess a Bachelor's Degree from an accredited college or university with a preferred major in Recreation and Park Administration, Park and Recreation Management, Park and Recreation Resources, Planning, Urban Planning, Conservation Planning, Sustainability, Business Administration, Public Administration, or closely related field. Have had at least five (5) years of full-time supervisory experience in park operations, recreational business enterprise operations, recreation facility management, natural resources management, or a closely related public facility operation, including responsibility for staff, budgets, revenues, and service delivery. NOTE: A Master's degree in one of the fields described above may be substituted for two (2) years of experience. Possess a valid motor vehicle operator's or chauffeur's license. SUPERVISION EXERCISED Through subordinate chiefs and supervisors, plans, directs, and evaluates assigned park and recreational enterprise operations and makes staffing recommendations and decisions within delegated authority. Exercises managerial authority over assigned administrative, professional, technical, paraprofessional, skilled maintenance, laborer, and clerical employees. Establishes clear responsibilities, performance expectations, and accountability for subordinate chiefs and supervisors. Holds subordinate chiefs and supervisors accountable for translating approved operational and enterprise goals into documented work assignments, monitoring completion and performance, addressing barriers, and reporting results. ESSENTIAL JOB FUNCTIONS Evaluates assigned park operations, services, facilities, and maintenance practices on a continuous basis. Implements approved improvements and coordinates with program leaders to meet public needs efficiently, equitably, and sustainably. Prepares and manages assigned operating and enterprise budgets; monitors revenues, expenditures, labor utilization, staffing capacity, enterprise performance, and projected year-end results; and recommends corrective actions and resource priorities necessary to execute approved operational and business objectives. Provides operational input to park master planning and coordinates with Oakland County cities, villages, and townships as assigned. Directs the day-to-day and seasonal operation of assigned recreational business enterprises and holds subordinate managers accountable for service delivery, financial performance, operational readiness, safety, and customer experience. Develops annual and seasonal enterprise operating plans that translate approved business objectives into staffing models, operating schedules, service levels, revenue and expenditure targets, maintenance requirements, opening and closing plans, and measurable performance expectations. Monitors enterprise performance using relevant financial and operating measures, including revenues, expenditures, labor costs, attendance, utilization, capacity, cost recovery, service quality, and other measures appropriate to each operation. Identifies material variances, determines operational causes, and implements or recommends corrective actions. Analyzes operating results and customer demand to recommend adjustments to hours of operation, staffing levels, service delivery, operating practices, fees and pricing structures, product or service offerings, and resource allocation. Ensures enterprise operations maintain appropriate systems for cash handling, revenue controls, reservations, point-of-sale activity, inventory, purchasing, financial reporting, and other business processes in coordination with Finance, Procurement, Information Technology, and other responsible County functions. Establishes expectations for guest service and operational consistency and uses customer feedback and operating data to identify service improvements. Evaluates enterprise staffing models, seasonal workforce requirements, training needs, and supervisory capacity to achieve established service and financial objectives efficiently. Coordinates with Communications, Marketing, Programming, and other functional areas to support approved attendance, utilization, customer-engagement, and revenue objectives. Evaluates the organizational structure, staffing, facilities, and equipment of assigned Parks and Recreation operations to ensure effective, sustainable, and cost-efficient delivery of park services. Identifies service gaps, operational risks, and opportunities for improvement. Coordinates assigned park operations with a variety of other governmental, voluntary, and nonprofit agencies and with internal programming and administrative teams. Recommends, requests, documents, and approves personnel actions for assigned staff, including appointments, status changes, performance improvement, and disciplinary actions, within delegated authority and in coordination with Human Resources. Establishes and reviews work priorities, assignments, operating procedures, and safety practices. Ensures required training, inspections, incident reporting, and corrective actions are completed and documented. Reviews and approves purchases and expenditures for assigned units within approved budgets, purchasing requirements, and delegated authority. Regularly inspects park facilities, grounds, utilities, and equipment to assess condition, public readiness, accessibility, and compliance with departmental standards. Prioritizes maintenance and general operations needs and ensures identified deficiencies are corrected or escalated. Participates in labor negotiations as assigned, implements negotiated agreements, and addresses grievances in coordination with Human Resources and department leadership and within delegated authority. Provides operational leadership in the absence of the Director or Deputy Director when specifically designated and within delegated authority. Implements assigned responsibilities under the Five-Year Parks and Recreation Master Plan, Strategic Plan, and other Commission-adopted plans. Establishes annual operational objectives, milestones, and performance measures and reports progress to department leadership. Works closely with other County departments including Human Resources, Corporation Counsel, Risk Management, Health, Economic Development, Sheriff’s Office, Information Technology, Public Information, Central Services, Emergency Management, Facilities Management, Public Services, Management & Budget, and the County Executive staff. Works with chiefs and other supervisors to resolve building, grounds, maintenance, and operational problems. Coordinates emergency response and operational continuity, including evenings, weekends, and holidays, according to established emergency and on-call procedures. Monitors assigned concessionaire, vendor, contractor, and other third-party business operations for compliance with contractual, financial, health, safety, service, and operational requirements. Coordinates corrective action and proposed improvements with the appropriate County staff. Ensures assigned aquatic facilities follow applicable safety requirements, approved operating procedures, and designated aquatic risk management standards. Coordinates inspections, staff training, and corrective actions with qualified staff and contracted providers. Manages assigned special projects and coordinates operational support for recreation programs, events, and services with the responsible programming leaders. Reviews operational requirements, readiness, and service results. Coordinates with program leaders to translate approved activation priorities into operational plans, staffing, maintenance, facility readiness, and service schedules. Ensures the operating system and affected recreational enterprises are prepared to deliver approved programs and experiences reliably and consistently. Identifies and resolves operational barriers to equitable access and four-season park use. Oversees assigned natural resources management functions in coordination with environmental stewardship staff. Establishes work priorities based on ecological needs, park operating requirements, and available resources; monitors results and long-term maintenance obligations. Directs operational execution consistent with adopted plans, established ecological priorities, applicable technical standards, regulatory requirements, and technical direction. Determines staffing, scheduling, equipment deployment, work sequencing, and other operational means necessary to complete approved work. Provides operational input regarding feasibility, capacity, timing, cost, and resource requirements. Resolves patron and staff concerns related to assigned operations, documents recurring issues, and implements service improvements. Responds to Commissioner inquiries in coordination with department leadership. Ensures staff have the training, equipment, and procedures to provide responsive, inclusive customer service and support safe public use of parks. Communicates clearly with patrons and the public and coordinates responses to address significant concerns. Uses visitor feedback, operational data, surveys, condition assessments, and other research to evaluate service quality, identify gaps, and recommend operational improvements. Coordinates staffing and operating schedules, including seasonal staffing and after-hours coverage, to meet service needs and make efficient use of staff, equipment, and materials across assigned operations. Establishes and maintains a consistent system for receiving, prioritizing, assigning, and tracking operational work across assigned units. Defines responsible staff, expected completion dates, and service standards; monitors progress, backlog, and completion; verifies results; and reports performance against operational and enterprise goals. Uses this information to address delays, strengthen accountability, and guide staffing and resource decisions. Exercises authority over how approved operational and enterprise work is executed within assigned areas and delegated resources. Determines operating methods, staffing deployment, schedules, sequencing, equipment and resource use, work assignments, day-to-day enterprise operations, and other execution decisions necessary to achieve established priorities, service standards, and business objectives. Provides recommendations when operating conditions, business performance, customer demand, resource constraints, risks, or dependencies indicate the need for changes to priorities, timing, service levels, fees, investment, or resource commitments, and elevates those matters through the established leadership structure. Represents Oakland County Parks at civic organizations and community meetings as assigned and communicates public information about parks, facilities, services, and operational priorities. Provides operational and business input to consultants on park master plans and capital development projects, including maintainability, accessibility, staffing requirements, operational feasibility, enterprise performance, customer demand, revenue implications, lifecycle costs, replacement needs, and readiness for public use. Translates approved planning and capital decisions affecting assigned operations into implementation, operating-readiness, staffing, business-operating, and ongoing maintenance requirements. Serves as the department's Fleet Manager, if assigned, and coordinates with the County's Vehicle Operations department on vehicle use, maintenance, replacement planning, and fleet records. Utilizes current countywide and/or department specific software to complete assignments. Ability to communicate clearly and accurately to convey information using tact and diplomacy. Ability to assess complex problems in a timely manner, including operational, logistical, and employee-related issues; establish priorities; make timely decisions within delegated authority; and communicate recommendations and results. The majority of work is performed in a typical office environment. Field work is required to inspect parks, grounds, facilities, and equipment; meet with staff; and evaluate operational conditions. Work may occur outdoors in varying weather conditions. Emergency response and scheduled operational coverage may require work during evenings, weekends, and holidays. IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor. ADDITIONAL DESIRABLE QUALIFICATIONS 1. Considerable ability to read and interpret blueprints, plans and specifications. 2. Considerable ability to establish and maintain effective working relationships with administrators, employees, and the general public. 3. Considerable ability to keep detailed records and to make complex reports to administrative and/or supervisory personnel. 4. Considerable ability to objectively evaluate operational performance, facility condition, service quality, and maintenance needs and implement measurable improvements. 5. Considerable ability to manage difficult and/or emergency situations and make timely decisions consistent with departmental policies, objectives, and delegated authority. 6. Considerable knowledge of contemporary park operations, recreational business enterprise management, and recreation facility trends, including accessible and inclusive public service, seasonal operations, customer experience, revenue performance, and sustainable maintenance practices. 7. Considerable knowledge of the principles and practices of park and playground planning and development. 8. Considerable knowledge of construction safety procedures and practices. 9. Considerable knowledge of the use and operation of the various items of equipment used in park operations. 10. Demonstrated ability to manage complex operating and enterprise budgets, monitor revenues and expenditures, evaluate business performance and lifecycle costs, and prioritize resources across multiple facilities or operating units. 11. Proficiency with current word processing, spreadsheet, database, email, and Internet software and the ability to use operational systems and data to support decisions. C. SPECIAL REQUIREMENTS 1. Must maintain a valid motor vehicle operator’s or chauffeur’s license. CLASS Additional Minimum Qualifications Union* *If applicable EEO Statement We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Inclusion Statement Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD. At Oakland County, we offer a stable and supportive work environment, competitive salaries, comprehensive benefits, professional development, and generous education assistance program. We value the dedication and hard work of our team and our commitment to the communities we serve - it's at the heart of our success. We're always seeking new ways to enhance our workplace and foster a culture of growth, inclusion, and innovation. We believe that our people are our greatest asset, and our future depends on the diverse perspectives, experiences, and talents of our team. Join us on our mission to keep Oakland County a vibrant place to live, work, and play.