Job Summary
Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of Relationship Managers/Direct Sales Agents. The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience with the following responsibilities:
Market Research:
- Conducting market research to understand industry trends, customer needs, and competitive landscapes.
- Analysing data to identify opportunities and challenges in the market.
Target Audience Identification:
- Defining and identifying target audiences for products or services.
- Creating buyer personas to understand customer demographics, behaviours’, and preferences.
Traditional Marketing:
- Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales.
- Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
- Manage Agent's activities and intensity in line with set targets.
Customer Feedback and Surveys:
- Collecting and analyzing customer feedback through surveys and other methods.
- Using feedback to improve products, services, and marketing strategies.
Customer Retention:
- Implementing strategies to retain and renew existing client contracts.
- Addressing customer concerns promptly to maintain long-term relationships.
Cross-Selling and Up-Selling:
- Identifying opportunities for cross-selling additional products or services.
- Maximizing revenue by encouraging clients to upgrade or expand their purchases.
Product Knowledge:
- Staying informed about the features, benefits, and applications of the company's products or services.
- Communicating product knowledge effectively to potential and existing clients.
Prospecting and Lead Generation:
- Identifying potential customers and businesses that may be interested in the company's products or services.
- Generating leads through various channels, including cold calling, networking, and online research.
Requirements
- HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
- Candidate must not be above 28 years
- NYSC Status: Completed
- A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
- Experience in customer service.
- Ability to self-motivate and manage self.
- Excellent communication and interpersonal skills.
- Good organizational and I.T. skills.
- Customer orientation and ability to adapt/respond to different types of characters.
Location: Nationwide