Job Summary
Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of a Bank Teller. The ideal candidate should possess the following responsibilities:
Cash Handling:
- Accepting cash deposits from customers.
- Withdrawing cash for customers against their account balances.
- Processing currency exchanges.
Cheque Transactions:
- Accepting cheque deposits from customers.
- Cashing cheques for account holders.
- Verifying the authenticity of cheques.
Customer Service:
- Assisting customers with their inquiries and providing information about their accounts.
- Addressing customer concerns and resolving issues related to transactions.
- Promoting products and services to customers.
Transaction Recording:
- Accurately recording all transactions in the bank’s computer systems.
- Maintaining and updating customer account information.
End-of-Day Balancing:
- Balancing the cash drawer at the end of each day to ensure accuracy.
- Reconciling transaction records with the actual cash on hand.
Compliance:
- Adhering to banking regulations and policies.
- Ensuring compliance with anti-money laundering (AML) and know your customer (KYC) guidelines.
Cross-Selling:
- Identifying opportunities to cross-sell additional bank products or services to customers.
- Recommending products such as savings accounts, fixed deposits, or credit cards.
Security:
- Following security protocols to prevent fraud and unauthorized access.
- Reporting any suspicious activities or transactions.
Educational Support:
- Assisting customers in understanding various bank products and services.
- Guiding customers on the use of ATMs, online banking, and other self-service options.
Team Collaboration:
- Collaborating with other staff members, including loan officers, branch managers, and customer service representatives.
- Participating in training sessions and meetings to stay updated on banking procedures.
Requirements
- Must have OND in any field with a minimum of Lower Credit.
- Cash handling experience is an added advantage.
- Exceptional time management, communication, and customer service skills.
- High level of accountability, efficiency, and accuracy.
- Excellent knowledge of MS Office (especially Excel and Word).
- Integrity.
- Strong communication and people skills.
Location: Nationwide