FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Head of Technology Operation in our Cyprus office - a certified Great Place to Work®.
You will lead the teams that run and support the company's technology services, ensuring reliable service, effective support, safe changes, tested recovery and clear operational ownership.
Reporting to: CTO
Responsibilities:
- Lead and manage the Technology Operations function, including Infrastructure & Cloud, IT Operations, Application Support, Business Systems & CRM, Trading Platform Operations and regional technology operations
- Ensure the reliable day-to-day operation, availability and support of business-critical technology services
- Establish clear service ownership, support coverage, operational procedures and escalation processes across the technology environment
- Lead the response to major technology incidents, coordinating service restoration, stakeholder communication, root-cause reviews and corrective actions
- Drive continuous improvements in incident management, service reliability, recovery and operational resilience
- Ensure robust backup, recovery and business continuity procedures are established and regularly tested
- Oversee operational changes and release readiness, ensuring that environments, monitoring, support, rollback procedures and handovers are in place before releases
- Oversee application support activities, including issue triage, diagnosis, authorised workarounds and escalation to Engineering and Product teams where required
- Support and deliver authorised technology and security-related operational initiatives, working closely with Information Security and Technology Risk
- Ensure operational security actions are properly assigned, tracked and completed with appropriate evidence
- Work closely with Engineering, Product, Data, Risk, Dealing and other business stakeholders to ensure effective technology service delivery
- Manage technology suppliers and service providers, including performance, costs, renewals and service quality
- Manage delegated technology budgets and maintain visibility over operational expenditure
- Lead, develop and mentor Technology Operations managers and specialists, including workforce planning, recruitment, succession planning and knowledge transfer
- Establish and monitor operational KPIs, service targets and improvement plans, providing regular reporting to the CTO
- Identify operational risks, capacity constraints, dependencies and service gaps, and ensure timely escalation and resolution
- Drive the successful onboarding and operational handover of new technology services
Candidate profile:
- Proven experience leading multiple Technology Operations teams, technology managers or substantial technology service providers
- Strong experience managing business-critical technology services in a high-availability environment
- Demonstrated success improving service reliability, incident management, operational support, recovery and change management
- Solid technical understanding of:
- Cloud and infrastructure
- IT operations and workplace technology
- Identity and access management
- Monitoring and observability
- Database reliability
- Application support
- Trading platforms and/or other business-critical systems
- Experience establishing clear service ownership, operational processes and effective service handovers
- Experience working with Information Security / Technology Risk teams and delivering security remediation activities
- Strong experience in people leadership, including managing managers, building teams, workforce planning and succession planning
- Experience managing technology budgets, suppliers and third-party service providers
- Strong understanding of incident response, business continuity, disaster recovery and operational resilience
- Excellent stakeholder-management and communication skills, with the ability to work effectively with both technical and business leadership
- Strong analytical and problem-solving skills, with a structured and hands-on approach to operational challenges
- Ability to work full-time from our Limassol, Cyprus office (Hybrid model after probation)
Nice to Have
- Experience within financial services, fintech, brokerage or another highly regulated environment.
- Experience supporting trading platforms or other high-volume, business-critical technology environments
- Experience with CRM and business systems engineering/integrations
- Experience managing technology operations across multiple regions
- Previous experience establishing, scaling or restructuring a Technology Operations function
Our offer:
- A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to a dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
- Free access to multiple sports and wellness facilities across the country
- Free company-provided parking
- Medical insurance and pension fund after probation period
- A gift and a day off on your Birthday
- Visa and work permit support if required
Journey to FP Markets:
- Interview with HR (30 - 45 min)
- Technical interview with the CTO (1 h)
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!