Handle customer complaints and provide effective solutions for feedback issues. Collect feedback on product quality and service, continuously enhance understanding of customer needs, and drive ongoing improvements in the company's quality and service. Actively support the installation, commissioning, and maintenance of new products for emerging markets and key customers to ensure satisfaction. Review warranty parts to ensure the timely supply of necessary components for resolving client issues. Review repair work orders, provide feedback, and finalize cost settlements. Organize communication meetings with the service team to maintain smooth communication. Plan and implement major projects, form relevant project teams, address unexpected issues as they arise, and ensure successful delivery of results. Collect quality information and related data on components, and assist the quality assurance and procurement departments with supplier quality improvement and claims. Conduct after-sales data analysis, complete metric statistics, and prepare reports. B. QUALIFICATIONS Over 3 years of experience as after-sales service or customer quality with a strong understanding of manufacturing processes and workflows. Bachelor's degree or higher in refrigeration engineering or a related field. Proficient in problem-solving tools such as 8D and KT. Fluent in listening, speaking, reading, and writing in English. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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