The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South America. The EBS HR Operations Representative will act as a second-level resource within HR Connect, providing advanced customer service support to employees by addressing their inquiries and questions The role focuses on resolving complex HR transactions, analyzing problems to identify root causes, and enhancing overall system functionality. The representative provides information on company policies, procedures, and programs, processes various system changes, and updates HR systems. The role ensures efficient and compliant service delivery in line with Mosaic policies, state/provincial laws, and federal regulations is essential. Where will you work: Hybrid (3 days in office - Lithia, FL) What will you do: Collaborating efficiently and effectively with team members across functional areas, seeking input and assistance as needed. Responsibilities include processing advanced transactions through Service Now tickets and Workday inbox items, adhering to established performance standards including quality and timeliness. This encompasses primary support for tasks such as US and CA terminations, job and organizational changes, CA leaves, anniversary award processing, job profile updates and code assignments, DOT process management, escalated items, and related activities. Additionally, the role requires sharing relevant information to ensure transparent knowledge transfer and enhance the overall capability of the HR functional team, while maintaining confidentiality in all transactions. Provides secondary support for various tasks, including job bidding, onboarding requirements, tuition reimbursement, basic job changes, badging, union membership updates, unlocking timecards, and job qualification updates. Depending on training level and business needs, the role may involve performing more advanced transactions. Additionally, this position is responsible for processing and supporting HR requests such as benefit plan enrollment forms and employee separation/leaves documentation. The role also includes providing basic support, education, and direction to people leaders as needed, and preparing and sending all required information to the Payroll team before the closing of time and attendance. All incoming inquiries and documents are entered in detail into the case management system to ensure a seamless transition from one representative to another. Backup responsibilities for handling incoming calls, responding to voicemails, and converting calls and questions into tickets for closure or further vetting. This also involves managing incoming tickets in the HRC Queue and transferring them to the appropriate HR service for immediate processing. Reviewing documentation and providing timely status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area teams to ensure case resolution. This includes responding to questions on standard administrative procedures and practices through multiple channels (e.g., ServiceNow, email, phone) as well as creating and/or updating SOPs as needed. The role also involves educating HR customers, encouraging and assisting with self-service tools when appropriate, and escalating non-routine matters to the appropriate individuals. Participates in audit requests, preparing and reviewing documents, engaging in project work, and handling other ad hoc items as requested. What will you need: High School diploma or equivalent Bachelor's degree in human resources/business administration preferred Microsoft Office Suite experience required Excellent telephone communication skills Ability to build strong relationships and collaborate with employees at all levels within the organization across Mosaic 5 or more years of HR/payroll administrative or supporting role experience/Customer service experience Demonstrated problem-solving, analytical and judgement skills & ability to handle highly confidential and sensitive information Strong customer service skills, including meeting quality standards for services The Mosaic Company The Mosaic Company (NYSE:MOS), a Fortune 500 company headquartered in Tampa, Florida, is the world's leading integrated producer and marketer of concentrated phosphate and potash crop nutrients. At Mosaic, we act with integrity and we perform our work ethically and transparently. We believe success comes when we make smart choices about how we engage our people, the way we manage our resources and our stewardship towards the environment. We are committed to maintaining a safe, healthy and respectful work environment for our 13,000 employees across the globe. We hold ourselves responsible for the safety and wellbeing of our colleagues and company. We are dedicated to ensuring Mosaic is a place where people are proud to work and grow. Serving customers in over 40 countries we are committed to strengthening our product portfolio by rethinking and reengineering outdated processes and focusing on digitalization. We collaborate across departments and geographies in order to streamline best practices. We foster innovation, encourage new ideas and strive to achieve excellence with a humbleness that we can always improve. And we demonstrate our commitment to good corporate citizenship by acting thoughtfully and responsibly in our operating communities - contributing our expertise, innovative spirit and financial resources. Career Opportunities at Mosaic We are looking for bright and passionate individuals with an innovative spirit and a fresh perspective. We are seeking people knowledgeable in best-practices, comfortable with technology and digitalization, and who are interested in accelerating and optimizing performance. We want people who are motivated by our mission and our purpose. In return, our employees are rewarded with competitive compensation and bonus plans, comprehensive health benefits, attractive retirement savings plan, STD/LTD, tuition reimbursement, a safety-centered culture, meaningful career development opportunities and a growing focus on a flexible work-life balance. Invest in your Yourself! Most importantly, as an employee at Mosaic, you can rest assured at the end of each day you’re helping the world grow the food it needs. Are you ready to build your career with an industry global leader? Are you ready to help feed and fuel the world? Invest in yourself - Apply today!

EBS HR Connect Representative.

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