Are you passionate about delivering exceptional guest experiences and building strong relationships within the veterinary community? Fetch Specialty & Emergency Veterinary Centers in Clearwater, FL, is seeking a Veterinary Referral Coordinator to join our team!
Fetch is a family-owned group of veterinary hospitals dedicated to advancing specialty and emergency veterinary care for pets and their families. Our team of professionals works collaboratively with referring veterinarians to deliver top-notch care and innovative solutions.
Position Overview
The Veterinary Referral Coordinator serves as the liaison between Fetch’s team of doctors and our referral partners. This key role combines exceptional guest service, a concierge-like approach, and detailed organizational skills to enhance the experience of our referring community. The Coordinator ensures a seamless referral process, providing personalized support to veterinarians, guests, and their beloved pets.
Key Responsibilities
- Referring Veterinarian Liaison:
- Serve as the main point of contact for referring veterinarians and their teams.
- Direct cases to the appropriate services and address questions or concerns.
- Medical Record Management:
- Review medical records from referring teams to ensure all necessary information is included.
- Audit and ensure completeness of medical records.
- Create and send clinical summaries to referring doctors.
- Community Engagement:
- Foster relationships with the veterinary community by identifying and addressing their needs.
- Partner with the marketing team to organize veterinary education events for our referral partners and their teams.
- Guest Coordination:
- Facilitate pre-appointment communication with new guests to provide a welcoming experience.
- Personally greet and onboard new guests during their first visit.
- Conduct follow-ups after visits or hospitalization.
Requirements
- High School diploma or equivalent
- Prior experience in a veterinary clinic or hospital setting
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Attention to detail and ability to maintain accurate records
- Proficient in using computer systems and software applications
- Ability to work collaboratively in a team environment
- Customer service-oriented mindset
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Safe Harbor 401K with Company Match
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Personal)
- Holiday Pay
- Paid Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Employee Assistance Program (EAP)
- Team member Pet Discount
- Pet Wellness Plan
- Continuing Education
- Uniform Allowance
- Tuition Reimbursement