Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Location/Division Specific Information Within the Materials and Structural Analysis Division (MSD), we enable customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The Semiconductor business unit crafts, manufactures, and supports a broad range of high-performance microscopy workflows on wafers and single chips that provide images and answers in the micro-, nano-, and picometer scales. We combine hardware and software expertise in electron and ion microscopy with deep application knowledge in electronics markets and our worldwide Electron Microscopy employees are dedicated to our customers' pursuit of discovery and resolution to global challenges. How will you make an impact? The Technical Support Specialist II is responsible for supporting the installation, uptime and repair of sophisticated equipment and systems. This includes working with NPD (New Product Development), Applications and OE (Operations Engineering) on new and existing product developments, development of sophisticated troubleshooting methods and leading product and process improvements. This position will sit at our Hillsboro, Oregon site. What will you do? Partner closely with the field service team to quickly diagnose and repair assigned product lines. Partner with Marketing, NPD, Applications and OE in developing technology roadmaps, to bring in the service related requirements and to sustain support through the life of the system. Influence and drive meant time to repair (MTTR) and mean to between failure (MTBF) by examining equipment downtime and failures to improve overall performance Diagnosis, define and build work instruction for field service engineers on: service tools, repair and installation spares parts (including consumables) all diagnostic and test procedures required for support of systems Provide feedback to product quality teams, analyze and initiate improvement projects on systems and subsystems as required. Gives primary input or develops sophisticated troubleshooting documentation. Validates service sophisticated troubleshooting documentation and software. How will you get here? Education & Experience High school diploma with 2+ years of relevant experience or equivalent military training; OR Bachelor’s degree in Applied Physics, Electronics, or Electro-Mechanics with 0+ years of experience in a relevant field. Comfortable in working with analytical equipment. All-around technical knowledge and practical skills Multidisciplinary trouble shooting skills. Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer Steppers, Medical Equipment (e.g. MRI-scan), pharmaceutical equipment or related semiconductor equipment. Preferably experience with LDB. Knowledge, Skills, Abilities Strong technical writing skills. Working with demanding customers and understands the importance of customer relations. Self-starter who is also highly productive when not supervised. Project leader skills. Traveling (20% - 40% of working time). Must have a business proficiency in English (verbal and written) Other language skills are an asset. At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Technical Support Specialist II.

more at Thermofisher.

Clinical Research Associate I

Customer Service Specialist I

Customer Service Representative II

similar roles.

Datafeed Solutions - Specialist

Associate, Channels Tech Specialists

Helpdesk Support Specialist

Helpdesk Support Specialist

Technical Support Team Incumbent Capture

Incumbent Capture (NIH Service Desk)