iScala / ServiceMax Techno Functional Engineer Johnson Controls is looking for a techno-functional professional who can help shape, support, and improve critical business systems that enable service operations, reporting, and process efficiency. In this role, you will work across iScala, ServiceMax, and connected technologies to deliver reliable solutions for users and stakeholders. You will work across iScala and ServiceMax/Salesforce environments, combining functional understanding with hands-on technical troubleshooting. The successful candidate will combine strong technical development skills with functional business knowledge to deliver robust ERP solutions that support business operations across Finance, Supply Chain, Procurement, Manufacturing, Distribution, and related business functions. This role is well suited to an experienced professional who enjoys solving complex platform issues, improving processes, and partnering with both business and technology teams. Role Overview As an iScala / ServiceMax Techno Functional Engineer, you will bridge business needs and technical execution across ERP and field service platforms. You will be an iScala ERP expert that extends the scope of this role to Salesforce and ServiceMax processes to ensure smooth processes execution through the ecosystem. You will partner with cross-functional teams to analyze requirements, support system improvements, troubleshoot issues, and ensure solutions are delivered with quality, clarity, and follow-through. Key Responsibilities Provide techno-functional support for iScala ERP and ServiceMax environments across business and support processes. Strong knowledge of the iScala ERP application, and experience configuring and supporting core iScala modules Analyze user and business requirements, and translate them into practical system solutions, configurations, reports, and integrations. Support Build, SIT, UAT, deployment, and hypercare activities for enhancements and implementations. Troubleshoot issues across iScala, databases, interfaces, and connected applications, including Edge Apps and Salesforce-related integrations where applicable. Support localization, electronic invoicing, and statutory or regulatory requirements as part of ERP operations. Perform root cause analysis, track defects, and support issue resolution through to closure. Assist with upgrades, regression testing, data migration activities, and process documentation. Prepare training materials, conduct end-user training, and support adoption of new or updated solutions. Create and maintain support documentation, functional specifications, and run books for operational continuity. Collaborate with business users, developers, QA, and solution stakeholders to deliver stable and scalable outcomes. How You Will Do It Work closely with business teams to understand the real process behind the request before proposing a solution. Translate functional needs into clear technical specifications, test scenarios, and supportable system designs. Use disciplined testing, documentation, and follow-through to reduce rework and improve release quality. Partner across teams with openness and accountability so issues are resolved quickly and sustainably. Look for ways to improve reporting, integration flow, and support processes through practical problem-solving. Keep users informed, supported, and trained so new functionality is adopted effectively. Qualifications Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. 8+ years of experience in a techno-functional role supporting ERP and/or service management platforms. Strong hands-on experience with iScala ERP and working knowledge of related technologies and support processes. Solid understanding of SQL and database troubleshooting, including complex querying and support for data-related issues. Experience with MS SQL Server and report development using SSRS; exposure to SSIS is valuable. Experience supporting Build, SIT, UAT, defect triage, and post-release stabilization. Ability to document requirements, configurations, test results, and support procedures clearly and accurately. Strong communication skills and the ability to work effectively with technical and non-technical stakeholders. Ability to work independently, manage priorities, and deliver results in a fast-paced environment. Fluency in English. Experience supporting one or more of the following business areas: General Ledger (GL) Accounts Payable (AP) Accounts Receivable (AR) Fixed Assets Cash Management Purchasing Inventory Management Sales Order Processing Manufacturing Distribution Warehouse Management Supply Chain Project Accounting Nice to Have Hands-on experience with Epicor Service Connect. Experience with ServiceMax and Salesforce, including functional configuration or support for field service processes. Exposure to electronic invoicing, localization, taxation, and statutory compliance requirements. Experience with data migration, source-to-target mapping, or ERP upgrade activities. Knowledge of local and USGAAP consolidation or financial reporting processes. Experience creating operational run books or support handover documentation. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

iScala/ServiceMax Techno Functional Engineer.

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