As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 211 Bailey Rd, Rochester, New York, United States of America, 14586 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500292 Phlebotomy Work Shift: UR - Day (United States of America) Range: UR URCA 204 H Compensation Range: $19.15 - $25.85 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Completes a 12 week on-the-job training program in phlebotomy and outpatient access administrative duties, including receiving classroom instruction, laboratory observation, and hands-on training in patient settings. Topics include, but are not limited to, customer service, reception, patient registration, human anatomy and physiology, and blood collection protocols and techniques. Performs functions associated with patient information processing for laboratory visits. ESSENTIAL FUNCTIONS Successfully completes 80 hours of phlebotomy training, including 100 successful venipunctures. Completes 20 additional hours of training in client services and specimen management to meet certification requirements. Upon completion of the associated Mandatory New Hire Trainings, completes duties as a trainee of phlebotomy. Confirms orders prior to collection per protocol. Labels samples in front of the patient per protocol. Performs safe venipuncture, following all age-specific, infection control, and safety protocols. Greets patients to initiate positive laboratory experience, requests patient identification, assures use of two identifiers to verify the correct patient. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby. Collects patient demographic and insurance information in an efficient, customer-oriented manner. Accurately verifies patient demographics. Completes phlebotomy new hire employee mandatory trainings in LMS. Completes additional trainings, including eRecord training, lab information system registration and login, specimen receiving, client services, and receiving and registering new patients in the Patient Service Centers. Completes 50 hours of lecture on the Essentials of Phlebotomy with a passing grade as scheduled. Consistently demonstrates good classroom participation and adheres to the attendance policy. Interacts with patients and colleagues in a timely and professional manner. Assesses the urgency of unexpected situations and responds appropriately to escalate or solve as appropriate. Serves as a resource for handling complaints and utilizes service recovery concepts. Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE High School diploma or equivalent and 1 year of related work experience in an administrative office or customer service field required Or equivalent combination of education and experience Medical terminology experience preferred KNOWLEDGE, SKILLS AND ABILITIES Demonstrated ability to word process documents and enter data into a database required Demonstrated skills related to achievement of customer satisfaction preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

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