IND Lead Software Engineer - GCC093 We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Key Responsibilities Development: Ability to design and implement advanced AI/ML workflows leveraging a combination of Out of the box Salesforce (Agentforce) capabilities and industry offerings from AWS/GCP, Vertex AI, and RAG architectures, including integration with vector and graph databases. Ability to develop end-to-end generative AI workflows using custom solutions using Apex, Visualforce, Lightning Components, and Flows with attention to data integration ensuring data quality, validation, and monitoring, while optimizing for unstructured data and agentic workflows. · Build AI-driven systems to improve data and salesforce capabilities, ensuring compliance with industry best practices. Integrate Salesforce with external systems via APIs and middleware tools. Develop and maintain automation processes and custom applications. Participate in code reviews, testing, and deployment activities. Admin: Effectively manage user setup, roles, profiles, permissions, and security settings using traditional techniques and incorporating Agentforce templates to advance and reduce day-to-day operational management Maintain data integrity and perform regular data audits. Create and manage reports, dashboards, and workflows. Configure custom objects, fields, page layouts, and record types Innovation & Collaboration: Proactively identify opportunities to enhance user experience and system performance. Contribute to POC development for emerging Salesforce features and integrations. Champion a culture of experimentation, learning, and continuous improvement. Required Skills & Experience: Experience as Salesforce Administrator and/or Developer with a strong foundational understanding of Salesforce data model, security model, and best practices Experience in Apex, Visualforce, SOQL, and Lightning Web Components (expert) Experience with Salesforce Flow, Process Builder, and Workflow Rules (expert) Experience with REST/SOAP APIs and integration tools (intermediate/expert) Experience with building and deploying GenAI enabled Agentforce workflows leveraging out of the box prompts and templates with human‑in‑the‑loop controls (beginner) Strong data foundation knowledge. Familiarity with data warehousing and streaming technologies with experience in developing solutions to support large-scale data and analytics applications on cloud platforms such as Snowflake is highly desirable (intermediate/expert) Excellent problem-solving, communication and stakeholder management skills. Ability to work independently and manage multiple priorities across multiple projects Proficiency with delivery tooling (Rally, dashboards) and SDLC governance (intermediate/expert) Nice to Have Salesforce certifications (e.g., Agentforce Specialist, Administrator, Platform Developer) strongly preferred. Experience with CI/CD tools and DevOps practices in Salesforce (e.g. Copado). Experience with Salesforce Experience Cloud, or Service Cloud. · Experience in implementing Retrieval-Augmented Generation (RAG) pipelines, integrating retrieval mechanisms with language models on AWS / GCP platforms is a plus · Experience in processing and leveraging unstructured data for AI applications is a plus Experience in SQL, Python, and ETL tools such as Informatica IDMC for data integration and transformation is a plus About Us | Our Culture | What It’s Like to Work Here Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day. About Us Our Culture What It’s Like to Work Here Perks & Benefits Legal Notice Accessibility Statement Producer Compensation EEO Privacy Policy California Privacy Policy Your California Privacy Choices International Privacy Policy Canadian Privacy Policy Unincorporated Areas of LA County, CA (Applicant Information) MA Applicant Notice Hartford India Prospective Personnel Privacy Notice Electronic Monitoring Policy

IND Lead Software Engineer.

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