TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Customer Service Associates are responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction. Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed Documents all calls appropriately, and follows all procedures as dictated by policy and procedures Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor Attends all scheduled training as required Accomplishes other general tasks as required or necessary Qualifications: High School Diploma or GED. Must be 18 years or older. Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy. Professional Proficiency (speaking, listening, and reading) in English and Spanish. Ability to deal with customers from diverse backgrounds. Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy. Quality Customer Service Skills. Ability to handle escalated calls, with empathy and professionalism. Decision making and problem-solving skills. Excellent time management skills. Site Address: Av. San Martín 122, Santo Domingo 10413 TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law. TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values

Bilingual Customer Service Representative (In-Center).

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