Focus: Fashion E‑Commerce, Retail Stores, Bonded Warehouse & Returns
Department: Logistics / Supply Chain
Reports to: Head of Logistics
Role Overview;
Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows. This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards.
Outbound Logistics – E‑Commerce & Retail (Primary Focus)
- Coordinate daily outbound shipments across e-commerce and retail store replenishment.
- Ensure on-time, accurate dispatch in line with SLAs and brand standards.
- Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes.
- Support launches, campaigns, and store opening outbound requirements.
Express Carrier & Last‑Mile Delivery Management
- Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS, …).
- Monitor delivery performance, transit times, and exceptions.
- Resolve delivery issues in collaboration with Customer Service.
- Support freight invoice validation and carrier performance reviews.
Bonded Warehouse Operations & Customs Compliance
- Coordinate bonded warehouse stock movements in compliance with HMRC regulations.
- Maintain accurate duty-unpaid and duty-paid inventory records.
- Liaise with customs brokers, freight forwarders, and warehouse teams.
- Support audits, reconciliations, and documentation accuracy.
Inbound Logistics (Ad Hoc Support)
- Track inbound supplier and production shipments.
- Support customs clearance and delivery scheduling.
- Ensure inbound stock availability for launches and retail needs.
Return Logistics & Reverse Supply Chain
- Coordinate e-commerce and retail store returns with carriers and warehouses.
- Ensure timely processing, grading, and restocking of returned stock.
- Support compliant handling of international and bonded returns.
- Monitor return volumes, turnaround times, and cost impacts.
- Work closely with Customer Service to resolve return-related issues.
Retail Store Network Support
- Support logistics for new store openings, refits, and VM rollouts.
- Coordinate replenishment and ad hoc shipments to stores.
- Support store-to-store and store-to-warehouse transfers.
Requirements
Skills & Competencies
- Strong understanding of fashion e‑commerce logistics and fast‑turn, high‑SKU environments.
- Experience managing express parcel and courier services.
- Knowledge of bonded warehouse operations and customs compliance (highly desirable).
- Strong organisational skills with attention to detail.
- Confident using WMS/TMS systems, carrier portals, and Excel.
- Proactive problem‑solver with the ability to work calmly under pressure.
- Clear communication skills with internal teams, carriers, and external partners.
Experience & Qualifications
- 4+ years’ experience in logistics, supply chain, or operations (fashion, e‑commerce, or retail preferred).
- Experience in outbound logistics and last‑mile delivery management.
- Exposure to bonded or customs‑controlled warehousing is a strong advantage.
- Familiarity with inbound and return flows within an e‑commerce or retail environment.
- Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential.
Personal Attributes
- Highly organised, detail‑focused, and reliable.
- Hands‑on, proactive, and solution‑oriented.
- Thrives in a scale‑up environment with evolving processes.
- Strong sense of ownership and accountability.
- Interest in fashion, retail, and delivering great customer experience.
Benefits
- 50% Employee Discount
- 24 days holiday per year (plus bank holidays)
- A paid day off on your birthday
- A paid moving day per year
- Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
- Pension Scheme
- Bonus Scheme
- Employee Assistance Programme for you and your family
- £500 employee referral bonus scheme
- Local Business Discounts (cafés, fitness, beauty etc)
- North-West London office location directly located next to good transport links
- Casual office dress code (your style of dress is up to you, wear what you feel best in)
- Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
- Regular Office Social Events (e.g. payday socials)