Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across Singapore. This is a multi-role hiring campaign covering several functions within the sector, including hotel and venue operations, food & beverage leadership, guest experience, events, and revenue performance. These opportunities are suited to professionals who are ready to broaden their scope, lead teams, and progress toward senior leadership roles (e.g., Head of Department, Operations Manager, Cluster Manager, or General Manager level) as performance and business needs align.
Key Responsibilities
- Lead day-to-day hospitality operations across accommodation, F&B outlets, banqueting/events, and/or multi-department environments to achieve service and financial targets
- Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction and brand reputation
- Manage team performance through coaching, manpower planning, rostering, and development pathways
- Oversee budgets, forecasting, and cost controls, including labour productivity and procurement efficiency
- Implement SOPs, brand standards, and compliance requirements aligned to Singapore workplace expectations, including Workplace Safety and Health (WSH) practices
- Support food safety and hygiene compliance where relevant, including audit readiness and incident reporting processes
- Partner with commercial and revenue functions to optimise occupancy, ADR/RevPAR (where applicable), covers, and overall profitability
- Coordinate supplier and inventory management to ensure operational readiness for peak periods and major functions
- Produce operational reports, track KPIs, and drive continuous improvement initiatives across service, productivity, and quality
- Contribute to strategic initiatives such as new openings, refurbishments, or turnaround plans depending on assignment
Requirements
- Diploma or bachelor’s degree preferred (Hospitality Management, Business, or a related discipline); equivalent experience is considered
- 5–12+ years of progressive hospitality experience (hotels, serviced apartments, restaurants, attractions, MICE/venues, leisure, or multi-site operations)
- Proven leadership capability, including managing teams, service delivery, and operational performance in customer-facing environments
- Strong commercial and operational acumen across budgeting, forecasting, manpower planning, and KPI management
- Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, workforce/roster management platforms, and Excel)
- Working knowledge of Singapore employment practices and compliance expectations, including WSH-aligned safety standards
- Strong communication skills in English; additional languages (e.g., Mandarin) are advantageous depending on guest profile and role scope
- Flexibility to support operational schedules, including weekends and public holidays where required
Benefits
- Private Healthcare Plan
- Pension Plans
- Life Assurance
- Leave Package
- Training & Development