The Technical Writer IV is responsible for developing and maintaining end-user documentation, including single-sourced online help, user guides, release communications, and in-product multimedia content. This role requires the ability to quickly develop a strong understanding of Jenzabar products, users, and internal documentation processes.
Writers in this role lead and support software release deliverables, participate in peer reviews, and mentor team members. They evaluate technical communication trends, including emerging AI technologies and content delivery methods, and recommend improvements to documentation, processes, and tools. The Technical Writer IV collaborates closely with technical, functional, product management, and user experience teams to deliver clear, accurate, and effective user content while ensuring project milestones and deadlines are met.
Essential Tasks
- Develop and maintain user documentation including online help, user guides, release highlights, videos, and other supporting content
- Collaborate with product managers, developers, and UX designers to create and refine user-facing content, including field labels, hints, modal text, and other interface elements
- Coordinate and contribute to software release documentation and publication activities including release communications, installation and configuration guides, help system updates, and documentation publishing
- Participate in peer review processes by reviewing and providing feedback on documentation and incorporating feedback into assigned deliverables
- Identify, troubleshoot, and resolve issues related to documentation deliverables
- Maintain and enhance team writing, formatting, and style standards
- Research technical communication trends, content delivery methods, and emerging technologies; present recommendations for process and content improvements based on this research
- Develop a strong understanding of Jenzabar products, user resources, and documentation tools and processes
- Mentor junior team members on writing practices, processes, and tools
- Consistently meet project milestones, release schedules, and documentation deadlines
- Build and maintain effective working relationships with technical, functional, and cross-technical teams
- Leverage AI-enabled tools and analytics, when appropriate, to improve efficiency, support decision-making, and enhance team outcomes
- Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
- Perform other duties as assigned
Preferred Skills & Experience
- Prefer bachelor’s degree.
- 6 - 8+ years of experience in a related field
The pay range for this position is $70,000-$84,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
Electronic Monitoring Notice:
Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.