As a NetSuite Administrator, you will serve as the first point of contact for NetSuite users, providing timely support, managing day-to-day system administration and configuration, and identifying opportunities to improve business processes. As part of a small, focused Enterprise Systems team, you will help ensure the reliability and efficiency of core financial and supply chain systems while collaborating with cross-functional teams and developing your NetSuite expertise. Your work will also contribute to keeping tails wagging across the country by supporting the systems that help the business thrive.
Company Profile:
Our client is a leading dog-focused brand dedicated to making dogs and their people happy through innovative products, experiences, and services. Founded in 2011, the company began with a monthly subscription offering themed boxes of toys and treats and has since expanded its product offerings, shipping over 70 million toys and treats to dogs worldwide. Driven by customer feedback and a passion for pets, the company continues to develop new ways to strengthen the bond between dogs and their families.
With a growing global presence and continued investment in its operations, our client is expanding its team in the Philippines and is now hiring a NetSuite Administrator. This role will support the Enterprise Systems team in maintaining and improving the systems that power the company’s core financial and supply chain operations, helping ensure that business processes run smoothly as the organization continues to grow.
This is an excellent opportunity to join a collaborative, focused team where your contributions will have a direct impact on day-to-day operations and ongoing process improvements. As the first point of contact for NetSuite users, you will gain hands-on experience in system administration, configuration, troubleshooting, and process optimization while working closely with stakeholders across the business. The role also offers room to develop your technical expertise in a supportive environment where problem-solving, continuous learning, and a shared love for dogs are at the heart of the work.
Duties and Responsibilities:
•Administration & Configuration
a.Perform day-to-day NetSuite administration, including user provisioning
b.Build and maintain saved searches, reports, and dashboards for finance, operations, and supply chain users
c.Perform data imports (CSV), mass updates, and data cleanup
d.Maintain custom records, forms, fields, lists, and workflows (SuiteFlow)
e.Create and update Advanced PDF templates with guidance from the technical team
•Functional Support & Analysis
a.Serve as first-line support for NetSuite users: triage tickets, resolve user and process issues, and escalate technical issues to the technical team with clear details
b.Gather and document business requirements and translate them into functional specifications
c.Analyze business processes across Financials, Order to Cash, and Procure to Pay, and recommend improvements
d.Review NetSuite logs for errors, then investigate or escalate as needed
e.Create user guides and training materials, and train end users on new features and processes, including personalizing dashboards, shortcuts, and reminders
•Governance & Release Management
a.Support access reviews and segregation of duties checks, and maintain change and approval evidence in line with SOX/ITGC requirements
b.Test and validate changes in Sandbox before they move to Production, and coordinate UAT with business stakeholders
c.Support biannual NetSuite release readiness by reviewing release notes, testing key processes, and flagging impacts
d.Document configurations, processes, and decisions
•Must Love Dogs
Requirements
Must-have Skills/Qualification:
•At least 2 years of hands-on NetSuite administration or functional experience in a production environment
•Working knowledge of Financials, Order to Cash, and Procure to Pay
•Strong experience with saved searches, reports, and dashboards
•Hands-on experience configuring workflows, custom records, forms, fields, and roles
•Experience with CSV imports and data cleanup
•Familiarity with multi-currency and multi-subsidiary (OneWorld) environments
•Understanding of change management and the difference between Sandbox and Production
•Ability to write clear requirements, test cases, and documentation
•Practical use of AI tools for analysis, documentation, and troubleshooting, with sound judgment on data privacy
•Strong written and verbal English communication skills, with the ability to collaborate effectively with cross-functional teams, end-users, and stakeholders
•Experience working with physical consumer products sold through retail and/or e-commerce channels
Advantageous Skills/Experience:
•Bachelor’s degree in Computer Science, Information Technology, or a related field
•NetSuite certification (SuiteFoundation, Administrator, or ERP Consultant)
•Some familiarity with SuiteQL, SQL, and SuiteScript, but specify "basic JavaScript/SuiteScript
•Familiarity with HTML/FreeMarker for Advanced PDF templates
•Exposure to NetSuite integrations (e.g., Boomi, Tipalti) and EDI
•Background in accounting, finance operations, or supply chain