Company Profile:
Our client is a Australian company specializing in the design, supply, and installation of electric vehicle (EV) charging infrastructure. They provide EV drivers with a wide range of high-quality EV chargers, cables, and installation services.
Our client is expanding their local presence in the Philippines and is seeking a seeking a proactive, collaborative and self-motivated DevOps Engineer to join their dynamic team.
This is an incredible career opportunity for someone seeking growth and skill enhancement through exposure to a highly diversified and collaborative team.
Duties & Responsibilities:
NetSuite and simPRO administration
• Administer and configure NetSuite and simPRO on a day-to-day basis.
• Configure and maintain NetSuite forms, fields, SuiteFlow workflows, saved searches, SuiteAnalytics, approvals, templates and alerts.
• Configure and maintain simPRO system settings, cost centres, catalogues and prebuilds, forms, templates and automations.
• Implement approved item-master, pricing and costing requirements within the systems, including field setup, upload templates and data mapping.
• Test configuration changes and vendor releases in a sandbox environment before production deployment.
• Manage production releases, including regression checks, change documentation, business impact communication and rollback planning.
Technical support and service management
• Act as the first point of technical support for NetSuite and simPRO administration requests and incidents.
• Maintain a simple support intake process and triage requests by urgency, complexity and ownership.
• Resolve day-to-day configuration and administration issues directly, and identify work that requires project scheduling, escalation or vendor support.
• Monitor support activity through JIRA reporting, including request volumes, priorities, resolution times, workload distribution and recurring themes.
• Use recurring support issues to identify opportunities for system improvements, stronger controls or user guidance.
Integrations and technical development
• • Monitor integrations that connect with NetSuite or simPRO, including integrations with third-party platforms.
• Diagnose integration failures, identify root causes and resolve data or configuration issues within NetSuite and simPRO.
• Work with relevant teams where user input, training or upstream data quality is affecting integration performance.
• Maintain and document the NetSuite API so internal teams and vendors can build against it reliably.
• Build minor scripts or integrations that sit entirely within NetSuite where appropriate.
• Coordinate complex integration changes with internal system owners and external vendors.
• Maintain accurate reporting on integration health and processing outcomes.
Reporting and data quality
• Build and maintain NetSuite saved searches, operational reports and dashboards.
• Review and remove duplicate, redundant or outdated saved searches and reports.
• Maintain a defined set of trusted operational reports that remain accurate, accessible and easy to find as systems and data change.
• Investigate data-quality issues within NetSuite and simPRO and correct the relevant system configuration or mapping.
Technical advisory and change support
• Advise internal teams on what NetSuite and simPRO can support, including system constraints, dependencies and downstream impacts.
• Assess the technical feasibility and impact of proposed operational or process changes.
• Provide technical input into system architecture and improvement initiatives while the relevant business owner retains responsibility for process design and decisions.
• Scope larger technical requests and coordinate their prioritisation, scheduling or escalation.
Security and access management
• Configure and maintain user roles and permissions across NetSuite and simPRO.
• Implement access controls and segregation-of-duties requirements agreed with the relevant business owners.
• Conduct regular access reviews and identify excessive, inappropriate or conflicting permissions for resolution.
• Configure accounts and permissions to reduce the risk of unauthorised changes or unintended impacts to integrations.
Vendor management
• Manage day-to-day relationships with NetSuite, simPRO and relevant implementation or integration partners.
• Coordinate technical support, incident escalation and complex delivery with vendors.
• Manage vendor support arrangements, contracts or retainers and maintain clear escalation paths and support contacts.
• Ensure vendor support can be accessed reliably when required, including when the role holder is unavailable.
Systems documentation
• Document system configuration, technical setup, integration behaviour and API requirements.
• Record technical resolutions and the reasoning behind previous system fixes.
• Maintain structured, current and accessible documentation so critical knowledge is not dependent on one person.
• Support onboarding and knowledge transfer by keeping key system documentation indexed and easy to locate.
Requirements
• 4+ years minimum experience of hands on NetSuite Administration experience
• Relevant experience in NetSuite Administrator, ERP Systems, Business Systems Administrator, Applications Administrator, NetSuite Technical Consultant
• System Configuration and ongoing support
• Integrations and Troubleshooting
• Reporting and saved searches, roles permissions and access management experience
• Strong practical systems administration capability: Able to advise on system functionality, technical options and the impact of proposed changes
• Supports and advises on system changes
Advantageous Skills:
• Any certifications related to Netsuite
• Experience in using simPRO