Scope: Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application. Gaining knowledge to become a techno-functional expert in WMS product. Taking ownership of customer issues and resolve them by analysing the logs and source code. Raising requests with PD team to fix existing application issues. Having effective customer communication Technical Environment: Backend: Oracle DB Software: Pro*C, PL/SQL Frontend: Java, Spring Boot, React JS Scripting & Development: JavaScript, Unix Shell Scripting Integrations: REST API, SOAP API, Flat file Integration IM / PM / CM: ServiceNow Platform, JIRA What you’ll do: Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach. Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues. Provides direction and inputs for Root Cause analysis and proposes prevention ideas. Demonstrates high technical expertise as required to support concerned solution, for e.g., DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc. Code debugging Troubleshooting application issues Product and Domain: Develop good knowledge of product features and functionalitie Possess good knowledge of relevant industry domain and business processes of the customers Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution Proactively gains knowledge of new features and functionalities in future releases Guides/assists team members to resolve medium complexity issues. Collaborates with TAM and supports consumption/adoption improvement plans. Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness. Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively. Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges. Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products). What we are looking for: Bachelor’s degree in computer science, IT, or related field. 2+ years of experience in Application Support domain. Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain Strong analysis skill in PL/SQL or Pro*C Demonstrable experience in analysing code and supporting of enterprise applications RDBMS concepts, SQLs Good to have Java, Unix Shell Scripting knowledge. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity. What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. “Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666

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