Job Profile - Support Engineer II Overview This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base. What you´ll do: Acts as a liaison between Support Services, PMG, Consulting Services across products. Available on call (on shift basis) for extreme emergencies / critical site down issues. Demonstrates and adheres to best practices of all internal Support Services polices and procedures. Ensures quantity and quality content in the knowledge base. Add value by developing knowledge article as well as working on operational improvements Escalates issues that may have a negative financial or relationship impact. Mentors team associates in product knowledge and triage techniques. Performs customer performance reviews and Health Checks. Provides advice to customers and product / implementation teams regarding industry best practices and process methodology. Provides functional and/or technical support during a customers product implementation and "go-live" periods. Understands the business features and functionality to be provided by the product. Works in a cross-functional capacity to support quality design, development and testing. Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload. Monitors and actions Blue Yonder solutions for SaaS customers, Continuously improving solution stability by early detection and resolution, as well as outflow and recurrence prevention of incidents What we're looking for: Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders Familiarity with retail domain and order management systems is a must Experience with scripting tools like JMeter and selenium Experience with Azure and GCP cloud services around deployments and monitoring Experience with tuning, extracting data from Cassandra and/ Mongo DB Use of Kafka Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity. What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. “Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666

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