Scope: The IN-Technical Consultant Int – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: • Microsoft Azure • VMware ESXi What you’ll do: • Perform troubleshooting of hardware, OS, and network issues based on standard operating procedures (SOPs). • Log, track, and update incidents and requests in the ticketing/ITSM system. • Escalate unresolved issues to L3 teams with proper documentation and logs. • Perform routine health checks, daily checklist activities, and report deviations. • Support user requests related to access, password resets, and basic infra queries. • Adhere to defined processes, SLAs, and compliance/security guidelines. • Maintain accurate documentation of incidents, knowledge articles, and runbooks. • Manage servers (Windows/Linux), virtualization platforms, storage systems, and network devices. • Implement standard changes and upgrades to infrastructure components. • Support patching, backup/restore operations, and performance monitoring. • Create technical documentation, knowledge articles, and mentor L1/L2 engineers. • Participate in audits, compliance checks, and ensure security standards are met. • Collaborate with architects and project teams on infrastructure design and integration. What we are looking for: • Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma. • 5+ years of relevant infrastructure support/engineering experience • Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable. • Deep expertise in at least two infrastructure domains (e.g., server administration, networking, storage, cloud, security). • Strong troubleshooting and analytical skills with ability to solve complex, multi-domain issues. • Experience with automation/scripting (PowerShell, Python, Ansible, Terraform, etc.). • Hands-on experience with enterprise monitoring, backup, and ITSM tools. • Strong understanding of ITIL processes and enterprise operations. • Excellent communication and leadership skills to collaborate with business, operations, and engineering teams. • This role involves rotational shifts, including night shifts, to provide 24/7 application support. • Flexibility to work weekends and public holidays as per shift schedule. • Ability to handle responsibilities independently during off-hours.//Req_22 Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity. What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. “Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666

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