Job Description Overview We are looking for a customer-focused Application Support Engineer who is passionate about delivering exceptional support experiences and ensuring the stability and availability of enterprise applications. In this role, you will work closely with customers and cross-functional teams to resolve technical issues, build expertise in cloud technologies and application support, and contribute to continuous service improvements. This position requires a strong customer-centric mindset, willingness to learn, and the ability to work in a 24x7 support environment. Our Current Technical Environment Our technology stack includes a modern SaaS and cloud-based ecosystem with a focus on application support, monitoring, and deployment. Key technologies and platforms include: Database technologies such as SQL and Oracle Code debugging and troubleshooting tools API and integration platforms Mobile application support Application monitoring and observability tools (Kibana) Cloud platforms and architectures: Microsoft Azure Private, Public, and Hybrid Cloud Kubernetes and containerized applications Serverless and Platform-as-a-Service (PaaS) deployments CI/CD and automation tools: GitHub Jenkins Application health monitoring and diagnostics tools What You'll Do Deliver high-quality application support to customers by resolving incidents, Investigate and resolve proactive monitoring alerts generated through internal monitoring tools. Maintain SLA/SLO compliance while ensuring high-quality case management and customer satisfaction. Communicate effectively with customers and internal stakeholders through both verbal and written channels. Collaborate with engineering, product, and partner teams to resolve customer issues efficiently. Participate in a 24x7 shift rotation, including out-of-hours support when required. Troubleshoot application, database, API, integration, and mobile application issues. Monitor application health and proactively identify availability or performance issues. Build expertise in cloud technologies, solution architecture, and enterprise application deployment. Contribute to the Knowledge-Centered Support (KCS) program by creating and improving knowledge articles. Identify opportunities for automation, process optimization, and operational improvements. Continuously develop technical, product, domain, and customer service skills through training and mentorship. What We Are Looking For Passion for delivering exceptional customer experiences with strong ownership and accountability. Excellent verbal and written communication skills. Ability to collaborate effectively across global, cross-functional teams while demonstrating empathy and professionalism. Foundational knowledge of SQL, Oracle, and database querying. Understanding of application debugging and troubleshooting techniques. Exposure to API integrations, MuleSoft, or similar integration platforms. Familiarity with cloud technologies, Microsoft Azure, Kubernetes, and containerized applications. Knowledge of application monitoring tools such as AppDynamics, Splunk, Kibana or similar platforms. Understanding of CI/CD concepts using tools such as GitHub and Jenkins. Strong analytical and problem-solving skills with a continuous learning mindset. Ability to work in a fast-paced, shift-based, customer support environment. Commitment to continuous improvement by contributing to knowledge sharing, automation initiatives, and operational excellence. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity. What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. “Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666

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22 Jan, 2026

Jda

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