At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We’re Looking For: A motivated professional to supervise the daily operations of the housekeeping department. This position is responsible for supervising and guiding a team, ensuring the hotel maintains the highest standards of cleanliness and guest satisfaction. Who You Are: Eager to grow as a leader and take on increasing responsibility in a fast-paced environment. Detail-oriented and dependable, with a strong sense of accountability and pride in service. A collaborative team player who thrives when supporting others and learning from experience. Service-focused, with a strong desire to exceed guest expectations and uphold brand standards. Veterans and military spouses encouraged to apply. What You’ll Do: Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies. Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met. Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality. Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations. Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage. Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues. Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness. Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service. Maintain regular and reliable attendance in alignment with company standards and operational needs. Embrace flexibility by performing other duties as assigned to support the team and organizational goals. Other duties as assigned. Your Qualifications Include: Minimum of one year of experience in hospitality or relevant industry required. Previous experience in a role with supervisory elements, including training, coaching, or supporting team performance preferred. Previous experience in housekeeping preferred. Immediate skills in Microsoft Suite, computer and smart phone programs, and Property Management Systems preferred. Familiarity with Opera and HOTSOS is preferred. Must complete OSHA-mandated safety training within the first 30 days of employment. Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests. Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled. Position requires prolonged standing, walking, lifting, pushing, and pulling 50+ pounds repetitively throughout shift. Who You’ll Supervise: Housekeeping Team Members Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Housekeeping Supervisor - Loews Hotels Universal Orlando.

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