Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Program Management Specialist, you will have the unique opportunity to create positive and efficient learning and development experiences that set the stage for employee success. With a global impact, you will shape our onboarding programs, provide training support, and ensure a smooth transition into the company culture. Position Responsibilities Manage global onboarding programs for a rapidly growing organization Collaborate with cross-functional teams (Talent Acquisition, HR, Learning & Capability Development, Operations, etc.) to ensure a seamless onboarding process Identify and implement process improvements to enhance talent dev experiences Upload, manage, and organize training content and enrollments in Workday Learning Partner with Talent Development Program Managers to support and deliver programs Provide coaching and mentorship to onboarding team members Minimum Qualifications 4 or more years of successfully managing projects or equivalent experience Proven track record of prioritizing customer needs and delivering exceptional experiences Proven experience taking abstract ideas and converting them into processes and system needs Strong attention to detail to manage complex work Schedule flexibility in order to effectively collaborate with team members and stakeholders across different time zones Preferred Qualifications Experience supporting programs or events on a global scale 4+ years of experience rolling out cross-functional programs that affect people, processes, or technology Familiarity with Learning management systems or similar tools Experience using Google Workspace products including Docs, Slides, Gmail, Calendar, etc. Creative problem solver with an ability to think, plan, and execute on multiple projects autonomously and in an organized fashion, balancing the long-term and urgent needs of the team Demonstrated ability to work calmly and collaboratively in fast-paced, pressurized and ambiguous environments, maintaining good judgment and the ability to escalate appropriately Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

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