Título do Cargo: TOYOTA está contratando um (a) IT Operations Coordinator Latam Sobre Nós: A Toyota opera na América Latina e no Caribe desde 1953, construindo uma sólida reputação de qualidade, confiabilidade e durabilidade de seus produtos na região. Possui operações em 40 países por meio de 320 concessionárias e 650 pontos de venda, oferecendo 48 modelos de veículos de passeio e comerciais em diferentes segmentos. Os modelos regionais Corolla, Corolla Cross, Yaris, Hilux e SW4/Fortuner são produzidos em suas fábricas em Sorocaba e Indaiatuba, no Brasil, e em Zárate, na Argentina. Além disso, no Brasil, possui também uma fábrica de motores em Porto Feliz. As fábricas da Toyota na região têm uma capacidade total de produção de 438.000 unidades por ano. A empresa também está ativamente envolvida em apoiar as comunidades locais por meio de diversas iniciativas sociais e ambientais, como o Desafio Ambiental Toyota 2050, e um forte compromisso em alcançar a neutralidade de carbono na região por meio de um portfólio diversificado de produtos eletrificados com diferentes tecnologias de propulsão que se adaptam a diferentes matrizes e infraestruturas de energia. Estamos procurando um habilidoso e motivado IT Operations Coordinator Latam para se juntar ao nosso time de TLAC Operation & User Experience . Principais Responsabilidades: Minimum Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. At least 10 years in IT Operations, Infrastructure, Service Management, or related areas, including 5 years leading technical teams. Advanced expertise in infrastructure, service management, and support operations. Proven management of vendors, service providers, KPIs, and operational performance. Soft Skills Leadership & People Management Leads, coaches, and develops high-performing, cross-functional, and multicultural teams. Makes decisions, solves complex problems, and builds accountability through collaboration and continuous learning. Culture & Continuous Improvement Drives continuous improvement by eliminating waste and improving efficiency, quality, and customer value. Prevents recurring issues through structured root cause analysis and methods such as 5 Whys, PDCA, A3, and problem-solving frameworks. Communication & Stakeholder Management Communicates clearly with technical, business, management, and executive stakeholders through concise presentations and reporting. Builds trusted relationships and promotes customer-centric service excellence. Behavioral Competencies Ownership, accountability, adaptability, and resilience in fast-paced environments. Strategic thinking combined with strong operational execution and data-driven decisions. Collaboration, teamwork, and respect for people. Hard Skills IT Operations Management Advanced knowledge of IT Operations, ITSM, and support processes across Service Desk, Infrastructure, Network Operations, and End User Computing. Strong command of Incident, Problem, Change, Asset, and Service Request Management. Experience defining and monitoring KPIs, SLAs, OLAs, and operational performance. Effective spoken and written communication in English and Spanish. Service Management & Governance Applies ITIL practices and service governance, including risk and compliance requirements. Manages outsourced services and third-party providers and improves operational procedures and standards. Technical Analysis & Continuous Improvement Advanced troubleshooting, root cause analysis, process mapping, and operational optimization. Strong data analysis and reporting skills, with familiarity in automation, scripting, and efficiency tools. Preferred Qualifications ITIL Foundation or higher; experience in manufacturing, automotive, or industrial environments. Knowledge of Lean Management and Toyota Way principles. Experience leading digital transformation and automation initiatives. Key Success Indicators Service availability, reliability, SLA compliance, and effective problem resolution. Reduction of recurring incidents and sustained continuous improvement. Customer satisfaction, team engagement and development, and optimized operational cost. On site role in the beginning. Negotiable 2 days of home office per week. Requisitos: Qualificações Preferenciais: ADAPTAGILITY (4), CHALLENGE (4), CUSTOMER (4), DELIVER (4), English, LEAD (4), TEACH & GROW (4), TLAC - University's degree O que Oferecemos: Remuneração e benefícios compatíveis com o mercado; Horários flexíveis de trabalho para áreas administrativas; Oportunidade de conhecer e aprender o "Toyota Way" diariamente; Liberdade para construir sua própria trajetória de carreira; Ambiente inclusivo, multicultural e em constante mudança. Quem Estamos Procurando? Estamos procurando talentos com os mais diversos perfis, áreas de atuação e em todas as cidades do país, que estejam dispostos a colaborar com nossa jornada de transformação, enxergando desafios como oportunidades de desenvolvimento e aprendizado. Valorizamos a diversidade para que possamos continuar aprendendo e inovando a partir de diferentes perspectivas. Se você está à altura deste desafio, candidate-se agora! Our people are driven by the company's purpose of offering practical and sustainable mobility solutions to society. We value the diversity of people and ideas to overcome challenges and improve skills, which we consider fundamental points for the emergence of talent for the company's future. We are a multinational company of Japanese origin with more than 80 years of history. During this period we built a business model recognized by our principles of respect for people and the search for continuous improvement, based on the TOYOTA WAY! We move to create a new future. We move to keep up with changes in the world and be part of them in a sustainable way. We move to ensure that each client lives great experiences. And, above all: we move because our people make us move. COME BE PART OF THIS MOVEMENT! OUR MISSION Produce happiness for all people. OUR VISION Create mobility for everyone. OUR VALUES We act for others We work with integrity We are driven by curiosity We look in depth We want to be better and better We seek continuous improvement We create space to grow We welcome the competition We show respect for people We appreciate the people

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