Operations Manager
Position Type: Full-Time | Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, we are hiring for one of our clients seeking a highly capable Operations Manager to become the operational right hand to the founder of a rapidly growing U.S.-based lending company.
This role will focus on managing day-to-day operations, coordinating projects and third-party vendors, improving processes, and creating the structure needed to scale the business. The ideal candidate is a proactive operator who enjoys solving problems, building systems from scratch, and taking ownership in a fast-paced startup environment.
This is an operational leadership role, not a customer service or loan officer position.
Responsibilities
Operations & Project Management
- Manage day-to-day operational execution across the business.
- Own project timelines, priorities, deliverables, and follow-ups.
- Coordinate cross-functional teams, technology vendors, legal partners, servicing partners, and third-party providers.
- Work closely with the founder to prioritize initiatives and remove operational roadblocks.
Process & Systems Improvement
- Identify operational bottlenecks and implement practical solutions.
- Build scalable SOPs, workflows, checklists, and documentation.
- Improve CRM workflows, operational automations, and internal processes.
- Help create systems that support the company's growth and future hiring.
Lending Operations & Documentation
- Review, organize, and maintain lending documentation for accuracy and consistency.
- Coordinate document mapping across loan systems, CRM, DocuSign, and servicing platforms.
- Ensure policies, disclosures, privacy documents, and platform communications remain consistent.
- Support operational readiness as the company expands into additional states.
Technology & Vendor Coordination
- Serve as the primary operational point of contact with the outsourced software development team.
- Report bugs, coordinate testing, and follow up on platform improvements.
- Coordinate implementation and integration requirements across third-party systems.
- Ensure vendors and technology partners deliver against agreed timelines and requirements.
Growth & Team Support
- Support the founder with operational planning and execution.
- Assist with recruiting and onboarding future operations team members.
- Help establish processes and systems that allow new specialists to integrate effectively as the company grows.
What Makes You a Perfect Fit
- You naturally take ownership and don't wait to be told what needs to be done.
- You enjoy turning ambiguity and operational chaos into clear processes.
- You are comfortable wearing multiple hats in a startup environment.
- You are highly organized and can manage several priorities without losing track of details.
- You think like an owner and proactively identify problems before they become larger issues.
- You are comfortable coordinating people, technology, vendors, and processes simultaneously.
Required Experience & Skills
- 5+ years of experience in Operations, Project Management, Business Operations, Program Management, or a similar role.
- Proven experience working in a startup or founder-led business.
- Strong project management and cross-functional coordination skills.
- Experience managing multiple projects, priorities, and stakeholders simultaneously.
- Experience coordinating third-party vendors and external partners.
- Strong process improvement and documentation skills.
- Experience working with operational workflows and business systems.
- Strong attention to detail, organization, and follow-through.
- Excellent written and verbal English communication skills.
- Ability to work independently with minimal supervision.
- Comfortable operating in a fast-changing environment where priorities can shift quickly.
Interview Process
- Initial screening with Pavago.
- Client interview
- Final selection and onboarding
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