We are seeking a highly professional and client-focused Medical Receptionist to join our premium aesthetic clinic in Al Barsha 2, Dubai.
As the first point of contact for our clients, you will play a key role in delivering an exceptional patient experience. We are looking for someone with excellent interpersonal skills, a polished and well-groomed professional appearance, outstanding communication abilities, and a genuine passion for customer service.
Key Responsibilities
- Welcome and assist patients in a warm, courteous, and professional manner.
- Manage appointment scheduling, confirmations, and follow-ups.
- Answer phone calls, WhatsApp messages, and patient inquiries promptly.
- Register new patients and maintain accurate medical records.
- Coordinate with doctors, therapists, and clinic staff to ensure smooth daily operations.
- Process payments and issue invoices.
- Handle patient concerns professionally and escalate issues when necessary.
- Maintain the cleanliness and organization of the reception area.
- Assist with administrative duties and clinic documentation.
- Deliver a premium customer experience that reflects the clinic's high standards.
Requirements
- Previous experience as a Medical Receptionist, Front Desk Executive, or Receptionist in an aesthetic clinic or salon, dermatology clinic, cosmetic clinic, dental clinic, or healthcare facility is preferred.
- Excellent verbal and written English communication skills (additional languages are an advantage).
- Strong customer service and interpersonal skills.
- Professional, polished, and well-groomed presentation suitable for a luxury client-facing environment.
- Confident, approachable, and able to build rapport with patients.
- Strong organizational and multitasking abilities.
- Comfortable using appointment scheduling systems and Microsoft Office.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Benefits
- Competitive salary package.
- Employment Visa.
- Medical Insurance.
- Supportive and professional working environment.
- Career growth opportunities within a premium aesthetic clinic.