We are seeking a professional, well-presented, and customer-focused Receptionist to join our medical clinic in Dubai. The ideal candidate will be the first point of contact for patients and visitors, ensuring a welcoming experience while efficiently managing front-desk operations.
The successful candidate must have previous experience working in a medical clinic, hospital, healthcare center, or similar healthcare environment and possess excellent communication and organizational skills.
Key Responsibilities
- Greet and assist patients, visitors, and healthcare professionals in a courteous and professional manner.
- Manage patient appointments, cancellations, and rescheduling through the clinic management system.
- Answer incoming phone calls, emails, and inquiries promptly and professionally.
- Register new patients and maintain accurate patient records.
- Verify insurance details and coordinate with insurance providers when required.
- Handle patient check-ins and check-outs, including billing and payment collection.
- Coordinate with doctors, nurses, and administrative staff to ensure smooth daily operations.
- Maintain confidentiality of patient information in compliance with healthcare regulations.
- Ensure the reception area remains clean, organized, and welcoming.
- Assist with administrative tasks, documentation, filing, and reporting as required.
Requirements
- Minimum 2 years of experience as a Receptionist, Front Desk Executive, or Patient Coordinator in a medical clinic, hospital, dental clinic, or healthcare facility.
- Currently based in Dubai, UAE.
- Excellent verbal and written communication skills in English.
- Proficient in Microsoft Office and clinic/hospital management software.
- Strong customer service and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced healthcare environment.
- Professional appearance and positive attitude.
- Knowledge of medical terminology and insurance processes will be an advantage.
- Arabic language skills are a plus.
Benefits
- Competitive salary package.
- Professional and supportive work environment.
- Career growth opportunities within the healthcare sector.
- Annual leave and UAE labor law benefits.
- Health insurance and other company benefits as applicable.
If you are passionate about providing exceptional patient service and have experience in healthcare front-desk operations, we would love to hear from you.