About Us
NUSX is where NUS talent, research and ideas meet the people, pathways and resources that can take them further. That includes founder development, research translation, venture creation, industry partnerships and access to capital and global networks. The parts of NUSX do different things, but we share a common ambition: help more NUS talent, research and ideas find a path to use and scale. NUSX was known as NUS Enterprise until September 2026.
IT Desktop Support
- Provide first-level desktop support for Mac and Windows laptops, including hardware, peripherals, printing, software and connectivity issues.
- Assist with Mac and Windows laptop provisioning, imaging, deployment and returns, including device setup for staff onboarding and offboarding.
- Provide first-level support for Google Workspace, in-house NUSX systems and standard productivity applications, escalating unresolved issues to the Lead, Services Operation, NUS IT or appointed vendors in accordance with established support arrangements.
AV Support
- Provide AV setup, operation and teardown support on an as-needed basis within working hours for events, town halls, workshops and meetings across i3, BLOCK71 and Curie venues.
- Conduct pre-event AV checks (audio, projection/display, video conferencing, recording and livestream equipment) and provide on-site technical support during events.
- Perform routine checks and preventive maintenance of meeting room and event space AV systems; log and escalate faults to vendors where required.
Requirements
- Diploma or degree in Information Technology, Engineering, Media Technology or a related field, or equivalent practical experience.
- At least 1–2 years of relevant experience in IT helpdesk/desktop support and/or AV technical support.
- Working knowledge of Mac and Windows end-user environments and AV systems (audio mixing, displays/projection, video conferencing platforms such as Zoom/Teams).
- Experience with Google Workspace.
- Able to work independently across multiple sites and manage concurrent requests. Support outside standard office hours may occasionally be required, with time off granted in lieu.
- Service-oriented, dependable and comfortable engaging staff, tenants and external vendors professionally.
Please note that only shortlisted candidates will be notified.
More Information
Job Type: 6-month Contract
Location: Kent Ridge Campus
Organisation: NUSX
Department: Administration
Job requisition ID : 34331