Mercier Consultancy is seeking a Czech-Speaking Travel Support Agent to join our remote team while working from Greece. This role offers the flexibility of working from a beautiful location while providing excellent travel support services for Booking.com customers.
In this position, you will assist Czech-speaking customers with their travel bookings and inquiries on the Booking.com platform. Your role is crucial in ensuring a smooth, hassle-free experience for travelers, helping them navigate options, resolve issues, and enjoy their trips.
Responsibilities
- Deliver outstanding customer support to Czech-speaking users of Booking.com through various communication channels
- Help clients with reservations, modifications, cancellations, and general travel questions
- Resolve issues promptly and professionally to maintain high customer satisfaction
- Keep detailed records of interactions and transactions in the company database
- Work collaboratively with internal teams to improve customer service processes and policies
Requirements
- Fluency in Czech and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
- Previous customer service experience, preferably in travel or hospitality
- Strong communication and problem-solving skills
- Comfortable working remotely and managing time effectively
- Self-motivated, proactive, and detail oriented
- Ability to work in a fast-paced environment and handle multiple tasks
- Right to live and work in Greece or EU citizen status
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package
Private Health Insurance
2 Extra Salaries Per Year
A lot of extra perks