Kickstart your career with Next Job Abroad as a Danish Speaking Customer Support Agent in the dynamic iGaming industry in Malta! This exceptional opportunity allows you to utilize your language skills and customer service expertise while enjoying the sun-soaked lifestyle of this beautiful Mediterranean island. As a crucial part of our support team, you will assist Danish-speaking customers, ensuring they have an outstanding gaming experience.
In this role, you will be responsible for managing customer inquiries, resolving issues, and providing insightful information about our diverse gaming products. If you're energetic, communicative, and passionate about helping others, we’re eager to have you on board. Additionally, we offer a comprehensive relocation package to make your move to Malta as smooth as possible!
Responsibilities
- Deliver exceptional customer support to Danish-speaking clients through various channels, including chat, email, and phone.
- Address and resolve customer questions and concerns promptly and professionally.
- Guide customers through our gaming offerings to enhance their overall experience.
- Collaborate with team members to maintain high standards of service quality.
- Accurately document customer interactions in our CRM system.
- Collect and relay customer feedback for service improvement.
- Participate in training to continually enhance your skills and knowledge of our products.
Requirements
- Fluency in Danish and a strong command of English; additional languages are advantageous.
- Prior experience in customer service or a related role is beneficial.
- Strong communication and interpersonal skills with a focus on delivering excellent customer care.
- Ability to multitask effectively in a fast-paced environment.
- Familiarity with CRM software and customer support tools is a plus.
- Willingness to relocate to Malta and immerse yourself in the local culture.
- A genuine interest in gaming and understanding of the iGaming industry is a significant asset.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Hybrid working setup.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!