Our client is expanding their Responsible Gaming team in Malta and is looking for a Danish-speaking Responsible Gaming Analyst with prior iGaming experience.
This role sits at the intersection of psychology, player protection, and compliance. You will work on the frontline of Responsible Gaming, identifying risk patterns, supporting players, and ensuring regulatory standards are met.
Key Responsibilities
- Monitor player activity and identify potential risk indicators
- Proactively contact at-risk players to provide guidance and support
- Review registration checks and block underage accounts
- Handle self-exclusion reviews and process refund cases where applicable
- Maintain detailed documentation and case reports
- Escalate high-risk cases with structured analysis and recommendations
- Contribute to improvements in Responsible Gaming procedures
- Support internal training and awareness initiatives related to player protection
Requirements
- Fluent Danish (written and spoken)
- Good command of English
- Minimum 1 year of experience in the iGaming industry (mandatory)
- Strong interest in player behaviour, psychology, and responsible gaming
- High level of empathy and emotional intelligence
- Ability to balance customer care with regulatory compliance
- Analytical mindset and strong attention to detail
- Ability to remain calm in sensitive or high-pressure situations
- Comfortable handling confidential and sensitive information
Benefits
- Private health insurance
- Daily breakfast and lunch
- Wellness allowance
- Additional birthday leave
- Team-building activities and company events
- Relocation package (flight + two weeks of accommodation)
- Career development opportunities within compliance and risk