Ready to take ownership of a team and help grow a developing market?
We are looking for an experienced Team Leader to lead a small Denmark-focused Sales & Collections team for an international bank based in Malta.
This is a hands-on leadership role combining people management, sales performance, customer experience and collections – ideal for someone who enjoys coaching people while also working closely with targets, KPIs and operational performance.
Your Role
You will lead a team of fewer than 10 agents and take responsibility for their day-to-day performance and development.
You will:
- Lead, coach and develop the Sales & Collections team
- Drive performance across sales, onboarding and collections
- Own and follow up on key KPIs and targets
- Monitor conversion rates, default rates and collections results
- Support customer onboarding and document verification
- Help develop effective collections strategies
- Ensure customers are treated fairly and professionally
- Identify opportunities to improve processes and team performance
- Collaborate with other departments across the business
- Ensure processes follow internal compliance standards and policies
Requirements
You have:
- Previous leadership experience
- Experience within sales, collections, customer service, financial services or another performance-driven environment
- Strong coaching and people-management skills
- A commercial mindset and confidence working with KPIs
- Excellent English
- Fluency in Danish
- An EU passport / right to work in Malta
Benefits
- Competitive salary and benefits
- Performance-based opportunities
- International banking experience
- Leadership responsibility for your own team
- Career development within a growing organisation
- Multicultural workplace with colleagues from across Europe
- Full-time position based at the company's Malta Head Office
Lead a Team – Build Your Career in Malta
Malta isn't only sunshine and Mediterranean life. It's also home to a large international financial services sector and an established community of professionals from across Europe.
For someone looking to combine leadership responsibility with international banking experience, this could be a very interesting next step.
Ready for your next leadership challenge in Malta? Apply with your CV in English.