Next Job Abroad is seeking a Dutch Speaking Content Moderation/Customer Service Agent to join our enthusiastic team in sunny Malta! In this multifaceted role, you will not only perform content moderation but also provide exceptional customer service to our Dutch-speaking clientele. Your contributions will help maintain a safe and enjoyable online environment.
As a Content Moderation/Customer Service Agent, you will review and assess user-generated content to ensure compliance with our guidelines, while also addressing customer inquiries and support requests. If you are detail-oriented, passionate about user experience, and eager for an exciting work adventure in Malta, we invite you to apply!
Responsibilities
- Monitor and evaluate user content to ensure adherence to community standards.
- Deliver superior customer service via email, chat, and phone to Dutch-speaking customers.
- Effectively resolve customer inquiries and issues in a helpful and courteous manner.
- Collaborate with team members to refine moderation processes.
- Maintain accurate records of customer interactions and moderation activities.
- Gather and analyze feedback to improve content moderation methodologies.
- Keep abreast of industry trends and best practices regarding content moderation and customer service.
Requirements
- Fluency in Dutch and a strong command of English; additional languages are advantageous.
- Experience in a customer service or content moderation role is preferred.
- Exceptional attention to detail and capability to analyze content accurately.
- Strong communication and interpersonal skills with a customer-centric approach.
- Ability to juggle multiple priorities in a fast-paced setting.
- Familiarity with CRM tools and moderation software is beneficial.
- Willingness to relocate to Malta and embrace new experiences.
- A strong interest in content moderation and digital safety is advantageous.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!