Next Job Abroad is excited to announce an opening for a Dutch Speaking Content Moderation/Customer Service Agent stationed in the beautiful island of Malta! This role is an excellent opportunity for bilingual professionals looking to immerse themselves in a vibrant work environment while ensuring a positive online experience for users. You will be both a content moderator and a customer service representative, engaging with our Dutch-speaking clientele.
In this dual role, you will review, assess, and manage user-generated content to maintain community standards while providing exceptional support to our customers. Your attention to detail and passion for customer satisfaction will play a vital role in shaping user experiences. If you're ready for an exciting new challenge, we can't wait to hear from you!
Responsibilities
- Review and moderate user content, ensuring compliance with community guidelines.
- Provide outstanding customer support through chat, email, and phone to our Dutch-speaking audience.
- Effectively address and resolve customer inquiries and issues.
- Work collaboratively with team members to enhance the customer experience.
- Keep accurate records of moderation activities and customer interactions.
- Provide feedback on process improvements for content moderation.
- Stay informed about community guidelines and best practices in content moderation.
Requirements
- Fluency in Dutch and strong proficiency in English; additional languages are advantageous.
- Previous experience in customer service or content moderation is a plus.
- Excellent attention to detail and strong analytical skills.
- Outstanding communication and interpersonal skills.
- Able to multitask effectively in a dynamic working environment.
- Familiarity with CRM tools and content moderation software is beneficial.
- Willingness to relocate to Malta and embrace new experiences.
- An interest in content moderation and online safety is a strong advantage.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!