Next Job Abroad is seeking a motivated and enthusiastic Dutch Speaking Customer Care Agent to join our thriving team in the iGaming sector in beautiful Malta! In this exciting role, you will have the opportunity to help Dutch-speaking customers with their inquiries and ensure they have a fantastic experience using our gaming platforms. With comprehensive relocation support provided, this is the perfect chance for a new adventure in an exhilarating environment.
Your responsibilities will include addressing customer inquiries via multiple channels, troubleshooting issues, and fostering a positive relationship with our clients. If you have an affinity for customer service and a passion for the gaming world, we want to hear from you!
Key Responsibilities
- Assist Dutch-speaking customers via chat, email, and phone.
- Handle customer inquiries and provide prompt resolutions.
- Educate customers about our gaming services and offerings.
- Document customer interactions and feedback accurately.
- Collaborate with the team to enhance customer service experiences.
- Engage in ongoing training to improve product knowledge and service skills.
Requirements
- Native or fluent in Dutch and proficient in English.
- Experience in customer service or support roles is advantageous.
- Excellent communication and problem-solving skills.
- Ability to work in a dynamic and fast-paced environment.
- Familiarity with customer support technologies is a plus.
- Willingness to relocate to Malta.
- Interest in gaming and knowledge of the iGaming industry will be beneficial.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!