Next Job Abroad is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Service Representative in the dynamic and ever-growing iGaming sector located in scenic Malta. If you are enthusiastic about delivering exceptional customer experiences and want to be part of a vibrant team, this role is tailored for you! You will assist our Dutch-speaking players with their inquiries and ensure they enjoy a seamless and enjoyable gaming experience.
With a fully included relocation package, this position allows you to embark on a career adventure while discovering the beautiful culture and lifestyle that Malta has to offer.
Responsibilities
- Deliver high-quality customer support to Dutch-speaking clients through live chat, email, and telephone.
- Address and resolve customer inquiries related to gaming accounts, promotions, and technical issues effectively.
- Ensure customer satisfaction by providing timely and accurate responses.
- Document all customer interactions accurately to help improve overall service quality.
- Collaborate with team members and other departments to enhance the gaming experience.
- Maintain up-to-date knowledge of our gaming products and industry trends.
Requirements
- Fluency in Dutch and proficiency in English; additional languages are an asset.
- Previous experience in customer service, especially within the iGaming industry, is preferred.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast-paced and dynamic work environment.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Familiarity with customer service software and platforms is beneficial.
- Willingness to relocate to Malta and embrace a new lifestyle and culture.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!