Are you ready to turn your passion for customer service into a thrilling career adventure? Join us at Next Job Abroad as a Dutch Speaking Customer Support Agent in the buzzing iGaming hub of Malta! This is not just a job; it’s an opportunity to immerse yourself in an exciting industry while embracing the vibrant lifestyle of a Mediterranean paradise.
In this role, you'll be the voice of support for our Dutch-speaking players, ensuring they have an unforgettable gaming experience. You’ll answer inquiries, troubleshoot issues, and help guide customers through our fantastic gaming offerings. If you have a charismatic personality, a knack for problem-solving, and a love for all things interactive, we want to hear from you! Plus, we’ll make your transition to Malta easier with our relocation package!
Responsibilities
- Deliver top-notch customer service through chat, email, and phone to our valued Dutch-speaking clients.
- Resolve queries and concerns with a friendly and professional approach.
- Guide customers in navigating our products and services, enhancing their gaming experience.
- Collaborate with a dynamic team to maintain an outstanding level of service.
- Document customer interactions accurately in our CRM system.
- Collect and share customer feedback to help shape better service experiences.
- Participate in engaging training sessions to boost both your product knowledge and service skills.
Requirements
- Fluent in Dutch and proficient in English; additional languages are a bonus!
- Previous experience in customer service or a similar environment is a plus.
- Outstanding communication and interpersonal skills with a keen focus on customer satisfaction.
- Adept at multitasking and thriving in a fast-paced environment.
- Experience with CRM systems and customer support tools is an advantage.
- Excited to relocate to Malta and dive into a vibrant culture.
- A passion for gaming and insights into the iGaming industry will set you apart!
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Hybrid working setup.
- Yearly salary €25.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!